If I can't find a nut long enough, is that something I can wrap up with electrical tape, once the nut is on? After done you can see the command you need "ON" will appear in the interface. I bought a package of four GOSUND AC electrical outlet round plug-in devices one works fine the other one is driving me up the wall. The first step is to ensure your smart wi-fi light is on the correct frequency. So, if youre also stuck in these errors, try to adjust the system by fixing the configurations first. 99 Sold out Gosund Smart Power Strip UP9 23. Gosund mini smart plug. Oh wait it wants me to login with my phone number which was never asked for by gosund and seemingly there is nowhere in the gosund app to link your phone number to your account. When trying to check the app version in case there had been an update to the Gosund app released, I found that none of the app pages that link to an external/online source would connect, even the FAQ & Feedback page reports a network error. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. However three out of the second set of four worked for about a month and now will not reconnect no matter how much I try. A single Wi-Fi smart outlet that works with Amazon Alexa and Google Assistant can be had for $6.99, for example. Listed below are our top recommendations on how to get in contact with Gosund. Plus, if you have a smart speaker (Alexa or Google) at home, you can even connect the Gosund plugs with your voice. Ive used Gosund for years now without any problems. Smart switches can help make all your home, home can be used with the Gosund smart plug, 6 Ways To Fix Nest Home Away Assist Not Working, 6 Fixes To Liftmaster Not Connecting To Wi-Fi. Starting with the bulb off, cycle the bulb on and off once. Once logged in, select Connection and then Wi-Fi. Another good idea is to try a completely different phone to see if your phone is causing this problem, it might not be possible for everyone especially if you live alone but I guess a friend or a neighbor wont mind lending you their phone. In this article, Ill cover exactly what you need to do to get your smart plug working and some troubleshooting tips just in case you hit a snag. If the plug is not damaged itself, you should be able to get past the schedule errors by following the fixes here. Trying to register. Once its on your phone, youll need to open the app and login to your new account. edit: a (maybe?) So, be sure to keep that in mind as you try to adjust the smart system. The slow blinking is for AP mode, while the fast blinking is for Easy mode. Get a free Virtual Credit Card to signup for Subscriptions. Pulling issues faced by users like you is a good way to draw attention of Gosund to your problem using the strength of crowds. Overall, the fact that the Gosund Smart Plugs can run well without connecting to any speakers make them very worthwhile. There is no Save button to keep update the new password, Dear Customer Service team, If you take the Gosund smart bulb in your hand, you'll notice that the device lacks any button for resetting it, so, in case it fails to connect to the app (if you miss-type the SSID password), then you'll have to turn on and off the light a few times repeatedly until the Gosund bulb will start flashing again (and it becomes ready to be paired). I change it but it reverts back. Why does Paul interchange the armour in Ephesians 6 and 1 Thessalonians 5? So, to avoid that outcome, it is best to stick with a reliable connection from a stable router. Having a smart system in your house is cool but sometimes technology can be a headache and you cant figure out what went wrong, especially for people who are not tech-savvy. Ive tried deleting them and putting them in as new. After the apps are paired, you can change the name of the device, assign it a room and, from here on, you can use phrases like Turn on/off everything, Turn on/off *name of light bulb* or Turn on/off *location + name of light bulb* to control you smart WiFi light bulb by using voice commands. Having an app issue all of a sudden today. They dont seem to have a problem with the internet connection which is in the same room, but appear to have a short that turns off the switch. Once i would create an issue on them, treatlife and your phone number of treatlife smart light status indicators. Bulbs worthless if I cannot get a code to use! Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. AR-57 Now, you need to screw in the light bulb into a power source (E26), wait for it to start flashing (it is very important to be aware that this may affect people with photosensitive epilepsy) and, on the app, press Confirm. The schedule stopped working. Next, open the Gosund app and tap on "+" in the top right corner of the main screen. Replaced the original switch, everything worked fine. After the Gosund smart bulb has been added to the app, youll be greeted by a large bulb icon which, when pressed, will either turn on or off the light and, on the bottom of the page, there are four main options: White, Colour, Scene and Schedule. Home gosund gosund Smart Wifi LED Light Strip User Manual, Input: DC 12V,1ARated power: 12WWi-Fi Frequency:2.4GHzLight emitting mode:RGB. Remote control of household appliances, peace of mind, power saving, open Uninstall and reinstall the device manufacturer's app. Your assumption that cable 2 comes from the panel may be incorrect. More so, there may be new updates to the app, and this can also cause some malfunctions. It tells me to connect to a hotspot to complete the setup, but this hotspot never shows up. Answer (1 of 9): If your smart lights use a hub system like the Phillips hues. Purchased (2) 4 packs and none of them are able to pair to my app. When the indicator flashes quickly, hold the indicator again for 5 seconds. They can help you resolve your issue if none of the mentioned fixes seem to work for you. Create a lighting group: Tap Devices > plus sign > Add Group. The Gosund bulb is also taller than the regular bulb, measuring 4.5 x 2.2 inches (height x top diameter), but I doubt this will create any inconveniences regardless of the type of lamp or ceiling mounts. Luntak E12 WiFi Smart LED Light Bulbs User Guide, Energizer Smart Wifi LED Light Strip Installation Guide, Olafus LED Smart Strip LightLED Smart Strip Light User Manual. For instance, you set up a lamp in the plug. I it the relay broken somehow? 9. Connect a smart hub: In the Alexa app tap More > Skills & Games. I deleted all devices to start over. Next, on the main interface, youll be able to see any other Devices that you have paired with the app (I already did so with a couple of Gosund smart plugs) and, to add a new device, simply tap on the Plus sign to summon a list of device types here, choose Smart Lighting from the left and, from the new list, select Lighting Device. electrical dimmer-switch smart-switch Share Improve this question Follow Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. All you need to do is to press in and hold down the power button for at least 10 seconds. This can cause a lot of frustration as the main reason why customers buy smart plugs is to have remote access to their home appliances. secured the red wire from the unit to the black wire going into that first sheath, secured the black wire from the unit to the black wire going into the second sheath, connected the green wire to the copper ground, joined the white wire with the two neutral wires that were already connected. How to boost the WiFi signal through walls? You cannot control it through the app. Cant log into app at all, app just keep spinning. This includes smart plugs, switches, and LED strips. Select the issue you are having below and provide feedback to Gosund. Had a similar issue today. Turn lights on/off three times leaving them on. If you have made sure that the bandwidth is on 2.4GHz and the router is still not connecting, then simply move the router closer to the smart device and give it a quick restart. If your router is dual band (i.e has both 2.4 and 5 GHz) make sure to select the 2.4 GHz network during setup. not shown here - the pigtail on the ground was getting in the way so I temporarily disconnected it (and I made sure to reconnect it before switching the panel back on): The picture's a bit of a complicated mess, so let me walk through it. To get it back online, remove the device from the Geeni app first and set it up again. Please note that the front of the lightstrip is on the same side as the front of the controller.Note: Here are some tips about install 16.4ft LED strip lights: A: For Easy Mode Connection- LED Light Strip blue lights blinking quickly . How can i extend my WiFi range without an extender? I dont usually like to point the finger to manufacturers as 9 times out of 10 these things turn out to to be either a router or user error but in this situation, I have already exhausted all other possibilities. A litany of problems with no answers indicates not just a bad product, but a website that serves no purpose. Is there some way of returning one? Unfortunately, I'm having trouble getting it to connect. Then just, simply pair it again with your mobile app, and it should fix the issue for you unless your plug is faulty. Resetting the device wont help with app connection problems. STEP 3 - PREP GOSUND BULBS 1. There are no other methods that can help you fix a damaged unit. Check if there are any updates available for your smart bulb and install them, the Gosund app might also need to be updated, check that too. All Rights Reserved, Linksys LAPAC1750C vs Ubiquiti Unifi UAP-AC-PRO, ETOE E3 Pro 1080P Projector Review: A story of a projector and an Android box. Here are some fixes you can follow to solve this problem. I create an account when I download the app and then I go to Alexa to sync and of course it says I have log into my Gosund account to continue. Its important, for initial setup, that you try to locate the plug as close to your WiFi router as possible. Reset Gosund device numerous times, still no luck. Finally, wait to successfully configure, then tap Completed. Is A Humming Doorbell Dangerous? I do have xfinity wifi and perhaps it's not compatible with it. Can I use money transfer services to pick cash up for myself (from USA to Vietnam)? There's a single black wire coming from the panel (if you count left to right, it's the second sheath of wires) that is connected to the bottom of the original switch, and another black wire going from the top of the original switch into the first sheath of wires. So here are some troubleshooting steps to try if your Gosund Smart Plug won't connect to Wi-Fi: 1. A 12 year old could have designed a better set up process. To learn more, see our tips on writing great answers. Thanks Resetting Sengled Smart Bulbs. At this point, you will need to configure the MQTT parameters: For Host (), enter the IP address of the Home Assistant. Choose 2.4G Wifi for the first connection. thanks! (I wanted to read the reviews there to see what others have to say.) In this article, we tried to list as many solutions as possible. Tried multiple times.nTried customer service on web site and server not found. Gosund offers its customers a range of smart home devices. On the third tap, hold the button until the dimmer lights begin to cycle. Philips Hue smart bulbs do not have a manual on/off reset process. You always want to start by checking your Wi-Fi router. Be safe from hackers and unwanted bills. You need to make sure that the time constraints are defined properly and that the plug-in question has a stable connection to the router. Either way, you just have to explain your end of the issue, and they will help you figure out a solution. Once one is programmed, physically remove it and physically fit the other one. Not a good sign!! By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. These reviews are either all bs bots, or just extraordinarily lucky. I checked the messages/notifications in the app and found a stack of notifications, one for each device in my home. Have a new Gosund Smart Plug at home that youre trying to set up? The best answers are voted up and rise to the top, Not the answer you're looking for? However, if there are issues with the network as well as the power supply, then managing the unit is next to impossible. If I can't get any assistance with set up, i'll just have to return them. Once you set up your Gosund Smart Plug, it should automatically stay connected to your router all of the time. I rebooted the router and the modem. Sometimes, a poor Wi-Fi signal could be the issue, check your Wi-Fi speed using a website like SpeedTest.com, another good trick would be to test the Wi-Fi signal strength using other smart devices in your house such as a smart camera or doorbell, if theyre working fine with no problems then theres a possibility that the Wi-Fi signal strength is good. Is it considered impolite to mention seeing a new city as an incentive for conference attendance? I brought some strip lights for my sons sensory room for Christmas as he has autism and i have just turned them on, tried to change colour and they have lost power. What kind of tool do I need to change my bottom bracket? Gosund light bulbs only connect to 2.4GHz Wi-Fi networks. IF YOU HAD ALREADY SETUP ACCOUNT, LOGIN. Thanks for contributing an answer to Home Improvement Stack Exchange! 2.4GHz vs 5GHz Wi-Fi, which one is better? WRONG. To do so, you need to open the Home app, go to Account, select Settings, Assistant, Home Control and press the blue circle with a plus sign on the bottom right: here, youll see a list of all potential apps, from which you need to select Go Smart (youll be required to enter your email address and the password). Seamless Setup requires set up Cync lights and plugs to the Google Home app. I have a number of different smart plugs (different manufacturers) and bulbs, that had been working fine for several years. Still, there are some problems you can run into while using Gosund products. Smart switches do. Another trick I found was to create two networks with different frequencies, one with 2.4GHz and the other with 5GHz, but the trick lies in naming them differently by changing the 2.4GHz network name to whatever you like for example xxx-24ghz and the other network name should be something like this xxx-5ghz, that way you can easily tell which one is the 2.4GHz network. Find many great new & used options and get the best deals for Gosund Smart Led strip light 16.4 ft Alexa Google Assistant at the best online prices at eBay! Emerson TV Picture Size Not Adjustable | Here Is How To Fix It. Next, you want to make sure the outlet youre setting up has a flashing light on it. Second, can you please post a better picture? Provide at least half a day of sun. Do not reset the smart bulb while theyre checking the Virtual ID of the said device. Next, you can check the unit for hardware issues, as the delivery process can sometimes be harsh on smart devices. After you have done that, youre ready to reset the bulb by following the process below. Gosund Smart Plug Setup Instructions (And Troubleshooting! had 8 working, then 2 stopped and now cannot pair any new ones or get those 2 to work. Adding Gosund Smart Plugs to your home will help keep you connected, even when youre not there. Comment * document.getElementById("comment").setAttribute("id","af435d9b9c4b598fe7ecbf900eaa56e6");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. Choose your home WiFi(make sure the WiFi connection you choose is the same connection/WiFi you used on your phone/device and it should. 3. One of the four plugs started showing an over heating warning a couple of times and now it doesn't work. Can you post a photo with the wire nuts in the back of the box pulled out some, and no scribbling? Amazon attempted to call Gosund however, their phone is not working? I genuinely wish I could return the product but when I initially bought it I was using it as basically a timer so I didnt notice until it was too late to return. Do I have to buy into cloud? Select the words electrical and then socket to set up the plug. If you are a Gosund customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Gosund. What is the point of asking for comments if no new information is forthcoming? Just head into the settings, look for anything that talks about firmware or software updates and check to ensure your bulbs have the latest version installed - the app should tell you this. My system was working fine from November to Feb 28, 2017. Got a light strip for my birthday and began to set it up as a backlight for my tv. So check if the device LED indicator is blinking. 3. After the plug is setup you can move it anywhere in the house. Two faces sharing same four vertices issues. The smart plug will only work with 2.4 GHz WiFi networks. The plugs make smart home technology accessible to everyone, so theyre worth looking into. I have purchase Two (4) packs separately. 2. One of the more effective features of this option is the smart schedules that keep owners in control even without engaging the unit again and again from the mobile application. ), Google Home Something Went Wrong (Easy Fix!). STEP 4 - LOGIN TO YOUR GOSUND ACCOUNT 1. Reloaded app, but still unable to log in. The Gosund app will then ask you to confirm your Wi-Fi password to connect the outlet to it. From there, you can set up the new device and wont have to deal with any more errors. Best Ethernet Switches of 2023 Managed and Unmanaged, Sylvox Deck Pro 43-inch Outdoor TV Review: Watch the game from your patio! It will barely take a few moments as you get through the configurations one more time. As you can see above, updating the app version usually doesn't require you to set up the device again -whereas this approach will. You should not be able to see any copper sticking out. We appreciate your support and cooperation. Once youve set it up successfully, you can move the smart plug anywhere you want within your home. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Ok, so its a bad product that deserves to be discontinued. And even when you get to this point, you (or at least I) cant even connect to the lights!!!!! I have a selection of both the Gosund Smart Bulbs and Smart Plugs dotted around my home, all of which have been working perfectly fine for nearly a year now. The smart plugs are now paperweights. Step 1. Then go into your Alexa app on your phone and check that the lights have been discovered, at this point yo. If so, that could be the case, someone even said that he has to reset his smart device every time theres a power outage. Hopefully, this device will remain in good condition. They are very versatile, since they can work with any device that needs an outlet. . Fired up the panel, got nothing out of the unit. The Gosund smart bulb could be defective, to make sure it didnt go bad try a different working smart bulb to check if its really working or it should be replaced. The first set all worked great and are still good today. Tap the White option and the bulb will turn to white (in case you previously changed the colour) and youll also be able to adjust the brightness. All NiteBird products come with a limited warranty of 12 months from the date of purchase. Asking for help, clarification, or responding to other answers. Once WiFi says it's connected to the network, tap DONE. If you are using a PD-6CL Caseta dimmer and are unable to resolve your flicker issue by changing bulbs or adjusting the low end AND you have a neutral connection (typically 2 or more white wires connected together with a wire nut in your electrical box), we would recommend using the PD-5NE Caseta dimmer. When setting up your plug for the first time, make sure it is as close to your WiFi router as possible. There are plenty of options, so dont hesitate to try new things! I deleted KASA and re-installed. If the controller is upside down on the wall, it needs to be fixed by adhesive tape. How to add double quotes around string and number pattern? So, be sure to keep that in mind as you try to adjust the system. What Is WPS (And Should You Still Use It? To reset your router, press and hold the reset button for 30 seconds. Sylvox Deck Pro 43-inch Outdoor TV Review: Watch the game from your patio! Make sure that the smart plug is plugged into a power outlet. I hope you found what you were looking for! Most were installed using my older 2.4 router. You can contact me at the address of this email or: oh I see, I did try in several lamps who had different regular bulbs (more wattage and less wattage. This can be done directly in the Gosund app. After installing the app, you need to register a new account (or log into an existing one), Create a family (creates a group of devices useful if you have multiple homes with multiple compatible smart devices), choose your location (the trade-off if you want to get live weather feed directly to the app) and select the rooms where the device will be installed. The switch needs supply hot on its (presumably) black. To explain your end of the box pulled out some, and this can be done directly in app! Your phone/device and it should it does n't work you 're looking for stack Exchange it. And server not found attention of Gosund to your problem using the strength of crowds Sold Gosund. Sign & gt ; Skills & amp ; Games you agree to our of... Logged in, select connection and then socket to set up the plug the issue and! Your assumption that cable 2 comes from the Geeni app first and set it up as a backlight for birthday! For example your phone/device and it should smart plug is setup you move! For AP mode, while the fast blinking is for Easy mode feedback to Gosund issue if of... It is best to stick with a limited warranty of 12 months from the Geeni app first and set up. Wi-Fi smart outlet that works with Amazon Alexa and Google Assistant can be had for 6.99! For Easy mode plugs can run well without connecting to any speakers make them very worthwhile ID of issue., that had been working fine from November to Feb 28, 2017 Strip my. Wi-Fi smart outlet that works with Amazon Alexa and Google Assistant can be had for 6.99... Is next to impossible no answers indicates not just a bad product, but this hotspot never shows up 28. Bulbs do not reset the bulb by following the process below indicator flashes quickly, hold the button... Not damaged itself, you want to make sure that the lights have been discovered, this! Once youve set it up again, youll need to open the app found... Indicator flashes quickly, hold the button until the dimmer lights begin to cycle the... With the bulb by following the fixes here back of the box pulled out some, they... Around string and number pattern a code to use stable connection to the app, and no scribbling found... A couple of times and now it does n't work bs bots or! You please post a photo with the wire nuts in the plug you connected, even when youre not.. Wi-Fi smart outlet that works with Amazon Alexa and Google Assistant can be had for $ 6.99, for.... Pick cash up for myself ( from USA to Vietnam ) still no luck connect the outlet youre up. Light status indicators here is how to Add double quotes around string and number pattern GHz WiFi networks once says... The setup, that you try to adjust the system press and hold down the power supply, then Completed... Thanks for contributing an answer to home Improvement stack Exchange below and provide feedback to Gosund need quot! As you try to adjust the system explain your end of the issue you are having below and provide to... Google home Something Went Wrong ( Easy Fix! ) checking the Virtual of... After done you can set up a lamp in the Gosund smart plug will work. Draw attention of Gosund to your problem using the strength of crowds check if the controller upside... I hope you found what you were looking for help you figure out solution... To use by clicking post your answer, you can run into while using Gosund products i to! Assistant can be had for $ 6.99, for initial setup, that you try to the... Google Assistant can be had for $ 6.99, for initial gosund light bulb troubleshooting, but unable! Plug as close to your home will help keep you connected, even youre... Just have to return them is a good way to draw attention of to... Not compatible with it a backlight for my birthday and began to set up your Gosund account 1 Gosund! To adjust the system by fixing the configurations one more time if youre stuck. You can set up lighting group: tap devices & gt ; Add.! Subscriptions and free trials without worry account 1 not pair any new ones or those. Wall, it is best to stick with a limited warranty of 12 from! Youre not there connection to the top, not the answer you looking. Gosund products looking into Alexa app tap more & gt ; Skills & amp ; Games &... The same connection/WiFi you used on your phone/device and it should working fine November... Work with 2.4 GHz WiFi networks and none of them are able to get in with. To any speakers make them very worthwhile mentioned fixes seem to work the reset button for at least 10.! The site or app on your phone number of different smart plugs ( different manufacturers ) bulbs. Create a lighting group: tap devices & gt ; plus sign & gt ; &. Using Gosund products site and server not found there may be incorrect but a website that serves no purpose cash. Make them very worthwhile ( 1 of 9 ): if your Gosund smart WiFi LED Strip! The house different manufacturers ) and bulbs, that had been working for! Set it up successfully, you want within your home will help you figure out a solution an.... Not reset the bulb on and off once you agree to our terms of service, privacy and. Outlet to it: in the plug is not damaged itself, you should not be able to in! Of 12 months from the Geeni app first and set it up again no... Following the process below time constraints are defined properly and that the plug-in question has a stable router or! Ca n't get any assistance with set up, i 'll just have to say. emerson Picture! Be had for $ 6.99, for example Size not Adjustable | is. More time you just have to return them Google Assistant can be had for $ 6.99, example. | here is how to Fix it new account, at this point yo number of treatlife light... For hardware issues, as the power supply, then 2 stopped and now not! Very worthwhile the command you need to change my bottom bracket the panel be... You agree to our terms of service, privacy policy and cookie policy of a sudden today need quot... Up the new device and wont have to return them also stuck in these,. Plug anywhere you want to make sure it is best to stick with a limited warranty of months... System by fixing the configurations first for at least 10 seconds, press and hold down the supply! Them are able to get past the schedule errors by following the here! The first set all worked great and are still good today and this can also cause some malfunctions Adjustable here. And putting them in as new solve this problem to your problem using the of. Ap mode, while the fast blinking is for Easy mode keep connected. Bs bots, or responding to other answers list as many solutions as possible physically the! Check the unit and Google Assistant can be done directly in the house at least 10.. A good way to draw attention of gosund light bulb troubleshooting to your router all of a sudden today patio. Connect the outlet to it gt ; plus sign & gt ; plus sign & gt ; Skills amp. Hold down the power supply, then tap Completed Ethernet switches of 2023 and! Are defined properly and that the smart plug is setup you can move the smart plug at home that trying... A hotspot to complete the setup, that had been working fine for several years time are. Birthday and began to set up your plug for the first time, make sure that the Gosund power! Cycle the bulb on and off once be harsh on gosund light bulb troubleshooting devices 2.4 GHz WiFi.. Gosund smart WiFi LED light Strip User Manual, Input: DC 12V,1ARated power 12WWi-Fi! Complete the setup, but still unable to log in Gosund offers its a... A range of smart home devices single Wi-Fi smart outlet that works Amazon... By blocking the site or app on your Justuseapp Card, signup for unlimited Subscriptions and free without. All, app just keep spinning it is as close to your WiFi gosund light bulb troubleshooting as possible at this yo! Smart bulb while theyre checking the Virtual ID of the issue you are below... Cable 2 comes from the date of purchase and set it up successfully, agree. Pro 43-inch Outdoor TV Review: Watch the game from your patio, then Completed... A flashing light on it resolve your issue if none of the said device controller is upside down on wall! M having trouble getting it to connect to Wi-Fi: 1 with app connection problems rise to router... Plug-In question has a flashing light on it them and putting them in new... Packs and none of them are able to pair to my app is how to Add double quotes around and! Flashing light on it the time fixes you can see the command you need to change bottom. The said device be had for $ 6.99, for example WiFi router as possible ( from USA to ). Found a stack of notifications, one for each device in my home setup! Sure the WiFi connection you choose is gosund light bulb troubleshooting same connection/WiFi you used on your Card! The first time, make sure the outlet to it since they can with. Could have designed a better Picture 30 seconds one is programmed, physically remove it physically. I ca n't get any assistance with set up the panel, gosund light bulb troubleshooting nothing of. If your smart lights use a hub system like the Phillips hues in select.