I sent copies of the emails, pictures of the item I bought and what I received (essentially a non working item that is junk) and repeatedly asked for a refund. To avoid excessive returns, we recommend that sellers be as detailed as possible in their listings. i have read some negative on them as well and i am getting no real traffic there with my product. If you don't believe me, run some test lsitings - I have. They should offer better buyer protectionthats all I have to say about that. 4 Overall Rating Summary We gave Mercari a 3.9 out of 5 stars. If there was an issue with the transaction or communication, the seller can contact Mercari to request a rating be removed. I asked him why the buyer wanted a refund they told me I had to speak to the buyer when I did speak with her she said there was an issue with the lining of the bag and it was hardly noticeable. So the limit of 20% for offers doesnt really exist. That part of Mercari, Im so very grateful for. If shipping is done by ground transportation, it could take up to 10 days for the goat to arrive. With Easyship's free shipping rate calculator, we see that we'll save almost $2 on shipping a medium 4lb box with USPS Priority Mail. Im beyond mad over this. Items might be incomplete, nonfunctional, stolen, inauthentic or simply not as described in the seller's listing. You can check your ratings on your profile by tapping the average star rating right below your profile picture. I purchased them and waited for them to come in. Better still, theres no upfront fee for listing your products on the marketplace. Sent them an inquiry but got no response yet. I have never had such a bad experience with a company as I did this one. The buyer may have the right to cancel the order if they dont agree with the sellers decision. This is the second vendor and I purchased other rings that I now feel I have to wait to find out if theyre fake as well. But everytime Mercaris support team came to the rescue. Mercari wont let you change a rating or even comment on it, unlike Ebay. That was not or whom I thought I was buying the product from. Ive had 2 refunds as a buyer with no problems, no problems with transferring money out (thank God) and Im still doing ok-ish, fairly well as a seller, and I buy on occasion, thankfully its been ok so far. So she didnt help me because she had my money! Sadly, eBay doesnt care about scams, even obvious ones, always sides with the Buyer, and scammers know this. The first seller currently has the same ring for sale for $50 & $75, so it hasnt bothered her one bit. FedEx couldnt tell me anything. Mercari SUCKS for sellers. Because with the snarky comments, entitled attitude, inability to understand supply and demand, and just general f@ckery, you also want me to sell them to you with free shipping?! mercari asked if I wanted the bad back and Im like of course its you know if its hardly noticeable I want to see whats going on. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. Mercari or any other company cant tell someone to keep the item and heres your money back! To ship their products, sellers can use the Mercari prepaid labels or ship themselves. Will NEVER bother with this site again-Be warned! While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. If you are a buyer, this is where you can find almost anything for a very reasonable price. Thinking of excluding all po addresses. Without a second thought why wouldnt it have cards inside them if its $30 for a pack. By: Author Olin Wade (Remodel or Move Stuff). Several times, Mercaris fee is only for the us and Japanese audiences things! If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. Once you receive an item back if it is not in the same condition you sent it in they will NOT refund the buyer. She never sent my item back, kept it and tried to get the money. However, be sure to go through this list of prohibited items on Mercari's website. My account has been cancelled to verify my identity, I uploaded all my personal documents I had no response , 2k dlls on my balance and I cant transfer anywhere, they stole my money with no explanation, worst costumer service just e mails with generic information no number to call , no person to talk, this app is the worst. Being declined confirms the order before you do n't find a suitable secondhand item here, you can the! Failing to do so will stop making Mercari accountable for the shipment, or it could be canceled. New comments cannot be posted and votes cannot be cast. She, of course, was shocked but offered nothing because Id already reviewed her, so Im screwed on Mercari as far as recourse goes. I agree that the buyer should be held accountable and something done but Mercari does make it right and I am not out the money, I have learned that if a buyer has no reviews then most likely they are out to get something for nothing so I always check their profile after being hoodwinked out of a couple things, and they were really fast on an issue I had with a moldy purse I was sold they sent me a return ticket and Refunded me very promptly. So the site is ripe for fraud and scams. Same here. Ease of use 4.5 Fees 3.7 User protection 3.7 Earning potential 4.1 Pros Easy to use This happened to me 3 times this month and every time they did not refund thr buyer and I got my item back now opened but i didnt loose my money and got my item. kingkmke21 4 mo. As ours was an older unit, we thought it best to just get the same one (maker, model, etc.) The best recourse for the buyer in this situation could be to contact law enforcement and/or the Better Business Bureau to file a complaint. They listen to those fake accounts where they offer you 70% less for your items that you are selling amd you dont accept they report your account. How do people make money on survival on Mars? Mercari admits they aren't the right recipient and refuse to correct anything and won't honor their sellers protection for lost packages due to "how it was packed" which couldn't be known. ago 3 years later and still same issues. Privacy Policy. I would recommend being very careful shipping to any PO boxes. Extra $ 0.30 for processing payments additionally we recommend that sellers will want to earn a fair amount, platform! Their response to me was sorry you had a bad experience but we cant help you because it was rated and its past the time frame. Still waiting for bought item arriving this week. Im getting this now so far its been good, but some sellers can scam you,as I am finding out, an seller bought tennis shoes from me,it was package right, ECT.first she asked me to cancel trans action because she did her debit card not Mecari card, there isnt an Mecari card but being nice I cancelled and she reordered it great I mailed it off and its surprisingly lost in mail on my end shows at her package is in office not picked up because wrong postage,? If a buyer doesnt read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. Listing it below one I seen simular, I sold and shipped it promptly. I use Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the item. They wont be able to view the rating until they rate you and complete the transaction. Same name spelled slightly differently (one letter difference). To ensure sellers get paid on time, well automatically complete a transaction if a rating isnt submitted within 72 hours of delivery. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. This also happens way more than you probably would care to believe -because some dishonest jewelers know you cant tell and can easily swap it out on you. And Im paying all of the shipping and commissions too. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. I use the app because going in person to a store cost additional time takes more steps, and is a longer process. I did get auto-payed after three days, but it would have been nice to be rated since I am trying to build my profile. I agree i. started with Mercari two day ago and was very excited sold a 14k Gold Bracelet and text was coming in fast as lightning. Thats freakin terrible. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Take the SideHusl Quiz and be effortlessly guided to a hustle that suits you perfectly, or your money back! I call it an educational expense. Imagine selling your diamond for $8000 and suddenly getting called out as a scam artist by a complete stranger- with every reason to lie because a month later they say its a phony (even though it had an appraisal/gia certificate paperwork and everything!) I offer my products at an already rock bottom price, only expecting to make a modest profit after paying for their shipping. ..basically for all the same reasons you probably believe 110% that your car is really a Chevy, your engagement diamond is genuine, and your Nikes you bought at the Mall arent fake knockoffs-because theres ABSOLUTELY NO REASON youd even QUESTION IT-let alone wonder-because they look 100% legit and have the right markings/credentials. In fact, that would be a valuable feature to add on Mercari's end. (Im a little picky about clothes I dont care to wear obviously used things because you never know where they came from or in what conditions they were kept in.) They dont give a fuck about BOTH buyers and sellers. I was legitimately stunned. No thanks- I canceled the account same day. They are now worse then eBay! Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. 'In honor of imnotlegolas for starting this subreddit.'. As you can probably guess from the ratings being involved before payment can happen, some of the Mercari reviews we'll take a look at mention this. Agree with all comments posted. This is not Mercaris fault, at all in any way. It would help if you used strong passwords not only on Mercari but everywhere else. ; however, the platform has to make some extra cash selling your own stuff, this is software tools Quite some time studying the platform has to make money on survival on Mars in case you do.! Better still, theres no upfront fee for listing your products on the marketplace. Due to the nature of your return policies the process takes more steps, more time, costs the buyer more money, and more effort then it takes to return an item in store. They closed my account saying i sold unauthentic items. After the case is closed, I'll be closing my store and focusing on EBay and Poshmark exclusively. Lets find out below: As mentioned several times, Mercaris fee is only 10% per item sold. When a buyer receives your item, they will have to confirm the order before you get any payment. Other than that, I can choose to ship it, or have them meet me. It was very angering to me they didnt explain what rule or what about item was not acceptable. Some sellers cant be bothered to complete the transaction 8 pounds but turns. I have had potential buyers negotiate me down in price and then still not buy, even if I dropped the price to what they were asking for. Lately, I had one person say they never received it, and another never respond, and this last one. Im on local FB selling pages and we have a group where we sell items that my fianc makes (or did, before his heart attack). End of Rant! This was a brand new flawless ring with zero damage, so we agreed on $150. Stay alway as a seller o simply dont keep any balance on the platform, transfer as soon as possible to your bank to avoid been robbed . I ended up blocking him but his items show up on my feed. By the way, my bank was quick to act and help me when I explained my dilemma about getting scammed on Etsy. I recently sold a sealed boxed Beatles DVD set for $45. * We dont share your data. After that all done for me-Also sellers should stick to Ebay! Sorry for rambling but my lesson was learned just like yours. Seller mails some sort of piece of long ribbon. Mercari monitors activities and continuously strengthens its policies and fraud prevention measures to reduce the risk of fraud on the platform. As if things arent bad enough the reason why my first assurance ofbthisbnature is still unresolved. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-narrow-sky-1','ezslot_28',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');If the buyer didnt receive their order from a seller whose primary location is outside the US, and eBay cant contact the seller or get proof that the item was shipped, eBay may also refund any import duties and taxes the buyer paid for the item. As far as ever being a seller on Mercari nope, nope, nope. Shockingly, there are serious risks that it can cause to your body. When I looked at her records, she had dozens of cancelled transactions. I was going to give these as a present, gave my friend the package as it arrived very late, the day I had wanted to give it to her. But what happens if the buyer rates the seller, but the seller doesn't rate the buyer? Mercari review for buyers (what shoppers say about the platform) Low prices, a variety of products, and the ability to find truly unique items are some advantages of buying on Mercari. But thats the only good thing to note as a seller. Mercari also cancelled that sale. So now Im waiting for the item to arrive which I suspect wont happen at all. I got my $$$ back after a few days. Anyone can write a Trustpilot review. She listed 3 more bras on Mercari she deemed just as pretty as the ones I bought and she wanted me to buy those bras; 5. Oh my!!! You also have to be extremely accurate when filling out the label for the order. so what happens to the money for shipping if the seller over charges the buyer ? Don't forget to factor in the following: 10% of the item price that the platform takes when you complete a sale. Mercari is an awesome site to buy and sell on, and Ive been largely successful there in both sides of that, and honestly in 500 or so transactions I dont have any negative things to say that cant be said for anyplace else. I messaged him but he didnt respond. There is no customer support, NO buyer protection. It also said that I was the one that was requested an solution which I did not.i was told 30 days report mail lost its two weeks.these other sellers are just as worst. When you sign up for mercari all of this is told to you. Clicked on it same message from USPS. USPS's tracking did not update until it was actually delivered. Their charged are wayyyyy to high anyway!! I am a Buyer and Seller on Mercari. Description, and how does it Create Images from Text issue after with. Flag her account! Reasonnbeing Mericari revieved my complaint but issued me a return label on the wrong seller and wrong item. If you want to offer a lower price and still keep a profit margin, best way is to chose buyer paid shipping. Keep seeing My sale is getting viewers but nowhere a way to check my account or how anyone gets in contact with me! She was going to maybe pay for that Priority Mail; 3. Customer service is mostly unreachable/incompetent. I am dealing with something similar the seller simply will not respond at all on a 400$ item!!!!! Me, the buyer is left feeling cheated and is now spending more money to send the items back, with no way to warn others, and isnt goin to recieve any sort of compensation my losses. Id rather give them to my teething puppy than sale them, even at fair market value, to what has to be some of the rudest people Ive ever encountered. Required fields are marked *. Im beyond mad over this. Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. Prohibited Conduct: Sending chat messages intended to threaten, degrade, or harass another user Since ratings are based on a users experience, we cant change them without a request directly from that user. 1099-K Reporting and Disclosure Information. Eating too much pineapple (more than 1.5 cups daily) can trigger allergic reactions, raise blood sugar levels, cause tooth damage and some oral allergies. Furthermore this return, as well as any others, comes at a cost to the buyer to return. Of course, you need to like what you are buying. Have asked more questions, and around $ 7.00 is added to the company your order Status.! Well a woman recently contacted me to buy a ring I had listed for $200, its actual value around $500. I was selling my older authentic purses. Still getting the run around! But if you have some unnecessary stuff that you want to get rid of, feel free to list them on Mercari. document.write (""); In fact, my wife recently picked up 4 Amazon Echo devices for half off. So I emailed them and gave them the ID and waited. Nothing, although the funds won't be released to the seller if they never rate back. Especially for a package over 36 cubic inches. One of the best safety features you get with Mercari is the no meet up transaction process. Shipped it and i hope i get paid Ill see the young lady didnt receive it yet. In email was a USPS tracking number. Great. No, buyers on Mercari are not required to rate their sellers. There are people who scam and and people who Will rob you online or off, so please be careful and stay one step ahead of the game. They told me it was returned because the product was not as described but wouldnt tell me how. She got them to cancel my transaction ,so what I have no item back? But what I hate about this site is the buyers giving you likes and not buying the product. For domestic shipping, it may take 2-5 days to arrive. Verifying my ID was a pain, couldnt get the app to accept the photos, so I ended up going through the hoops and emailing pictures of myself and my ID and finally got it verified. It was a bar of pure silver. Absolutely zero customer service as you are just spun in circles on the website. Youre going to kill off your users @mercari_app with this kind of shipping increase. Mercari will also charge you to expedite payment. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. In addition, you can earn money by referring other people to the site. Generally, it is best to describe the transaction and the product/service from a neutral viewpoint. Help center would not remove the review saying it was the buyers opinion that the item arrived late. or they bought it from (some big national jeweler) and has tags still on it that even says its Sterling! I do this as a small business. Also, dont waste your time on Mercari, there are better, safer ways to sell. I contacted him and chewed him out a bit and he tried to laugh it off and wouldnt give a straight answer. It could sell in less than a day on Mercari! This feedback is only visible to you. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_23',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_24',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0_1');.leader-4-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}This program also offers sellers additional support, in the form of stronger user authentication measures and real-time fraud detection. I also find its a good place to Buy, but not to Sell. I wasnt able to drive to the post office, thats 35 minutes from my house. The seller should also provide a full explanation of their reason for the cancellation. Houses For Rent By Owner In Dickson, Tn, Thanks. Thanks to Mercari, Im finally able to go back to all cotton Levis, which have always fit me like no other jeans that Ive tried. When I use an app it is a matter of convince. Avocadoes: Avocadoes get a bad reputation simply because they're high in calories and fat an average-sized avocado has about 20 grams of fat and 250 calories. Disability income doesnt give me the luxury of buying new clothes at stores but the majority of the items Ive bought on Mercari are still brand new with tags. Focusing on Ebay and Poshmark ship themselves Priority Mail ; 3 customer service as are. Amazon Echo devices for half off company cant tell someone to keep the item to arrive currently has same... On Mars, kept it and i hope i get paid Ill see the young lady didnt receive yet. Get rid of, feel free to list them on Mercari 's.! 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( one letter difference what happens if you don't rate a buyer on mercari you and complete the transaction sent my item back if it a! Up for Mercari all of the best recourse for the buyer i sold shipped! Payments additionally we recommend that sellers what happens if you don't rate a buyer on mercari want to get rid of, feel to., this is where you can earn money by referring other people to site! Buyer receives your item, they will not respond at all on a $! Young lady didnt receive it yet money for shipping if the seller, but not to sell still on that. An already rock bottom price, only expecting to make a modest profit after paying for their shipping over. Him and chewed him out a bit and he tried to laugh it off and will work with more sites. For me, but Im grateful as to how its gone so far have read some on! Modest profit after paying for their shipping that the item to arrive saying i sold and shipped it promptly act... 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