We operate independently from our advertising sales team. It is a really nice baby monitor. She spends countless hours researching companies and industries before writing buyers guides to make sure consumers have all the information they need to make smart, informed buying decisions. Luckily, infant optics customer service was very accommodating and sent us a replacement monitor which seems to be working thus far. To lookup on your Android tablet or phone Visit the APP marketplace. Someone named Ismae claiming to be a manager spends 31 minutes on the phone with me repeatedly restating the warranty policy, claiming she has the authority to make the unit failure right and send me a new unit, but refusing to do so unless I pay at least 50% of the unit price because she needs to protect the company. The extra zoom lens is included in the box but youll need to purchase the wide angle lens separately if you need it (sold here on Amazon). Genexus LLC is a San-Fransisco based company that has made its name making safe products for babies. There hasnt been a recall of Infant Optics baby monitors as of June 2019 and. (Opens in a new window) $41.39 (List Price $74.99) Nooie Wi-Fi 1080p Baby Monitor With Night Vision Motion. As a new mom, I felt like I was hardwired to be with her 24/7. Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. Introduction to HelloBaby HB32 HelloBaby HB32 made it to our 2022 list of top non-wifi video baby monitors. Battery Power Source Product is powered by battery If the item details above aren't accurate or complete, we want to know about it. We frequently receive products free of charge from manufacturers to test. Shipping details You can read our review of Infant Optics DXR 8 Pro here. It had good reviews so we went with this one. Its very similar to the Infant Optics but comes with better picture quality. I can easily take the receiver outside to play with my dog or sit out on the deck while Ellie is sleeping. In other words, you are unable to stream videos to more than one parent unit with Eufy, a feature that Infant Optics DXR 8 now allows you to. In addition, the sound quality is good. Some customers have actually had their units replaced, even when some were out of the warranty period (cases of 18 months, 26 months have been reported). Unsubscribe easily. It shows you that the baby monitor is powered and working. If your Infant Optics screen is not working, you should contact customer support. and when I tell her that actually Graco, ****** Price, and Evenflo have all done this for me when a product design failure/known issue occurs, she says, Well that certainly tells me something about you (??? for Apple products. BBB reports on known marketplace practices. The range on the Infant Optics DXR-8 is decent. It comes with three interchangeable lenses so that you can customize the camera as your baby grows. If this is not the problem, some users have found success unplugging the camera and removing the batteries of the parent unit. The new Infant Optics DXR 8 Pro(link below) has improved connectivity issues by 50% according to their marketing materials. INFO@INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST INFO@INFANTOPTICS.COM 1-800-291-0195 2023 Infant Optics. Infant Optics does not have a smartphone app because they cannot connect to the phone. Dont quote me on this though. There is indeed no split-screen mode. 110v-240v compatible. If several customers are complaining that the customer support is not helpful, stay away from that brand. The Infant Optics DXR-8 camera connects to its parent unit through a wireless 2.4 GHz FHSS connection. 2. Resume: Infant Optics are oriented on processes, not on clients, which is a shame. This is a notice that Babysense has put out thats very important IMPORTANT: Two-Parent Units cannot be paired to the same camera/s this unit is only a replacement and should not be purchased as a second/additional parent unit to your existing monitor. It must be something with the firmware that drains the battery. It does, however, have an option to talk to your child through its speaker if you want. Even though Infant Optics DXR 8 was released in 2013, it took quite a number of years to release the Infant Optics baby monitor replacement monitor. 1. See the following sites with descriptions of other Infant Optics customer experiences with the ****8 for further details: https://10babygear.com/fixing-infant-optics-dxr-8-night-vision/https://www.ifixit.com/Answers/View/549438/Night+Vision+Not+Working https://www.bbb.org/us/ca/*************/profile/online-shopping/infant-optics-1116-533929/complaints When the infrared lights go bad, what this means is that the night vision on the camera is useless (shows a black screen only) when the room is dark, making it impossible to see baby at night which is essentially the point of a baby monitor. It doesnt have all the latest bells and whistles that more recent baby monitors have. If you contact them, expect to receive a response immediately or no more than 12 hours, if you send them an email or give them a call. When Ellie was about 6 months old (she's now around a year old), I walked into her room and something smelled a little off. When they released Eufy Spaceview in 2018, they promised that an extra camera would be available for customers within a month but took them another 9 months before they released the additional camera. The wide-angle lens is overkill for an infant but might come handy once your child starts playing around the house if you decide to purchase an extra camera for example. Motorola baby monitor is a remote wireless monitor for baby that enables you to keep an eye on the things that you would like to monitor. Summer Infant is a touchscreen baby monitor with a 5-inch display unit thats better than most traditional baby monitors such as Infant Optics DXR 8. I never need that kind of stuff e.g. Read ourearnings disclaimerto learn more. Wondering whats in the DXR-8 box? It uses a CMOS GC0308 1/6.5 image sensor with eight infrared LEDs and one low light sensor. If you need just the monitor, you can mention that to customer support. In case you want to buy, consider getting it from Amazon (link) so you dont void your warranty with different batteries that may destroy your unit and void the warranty. The Pro is $199.99, but only throws in the zoom lens. Excellent Reviews of Infant Optics Support Team, Infant Optics Customer Service Contact: 1(800)-291-0195 and info@infantoptics.com, Key Issues Customer Service Will Troubleshoot, Infant Optics Out of Signal Coverage (5 Options to try), Best Dual-Camera Split Screen baby Monitor, The Best Voice-activated(VOX) Baby Monitor, Motorola Baby Monitor Troubleshooting Sound, Night Vision, Screen, Charging, Connection etc, Bassinets Buying Guide: Selecting the Best Like a Pro, Baby Monitor Companies/Manufacturers & Suppliers, HelloBaby Monitor Review Hellobaby HB65 vs HB66, Start here with all the top baby gear brands in 2022, VTech VM819 Video Baby Monitor (19 hours on a single charge). Depending on the nature of the damage and the period of use, you may be given a free screen replacement! Parents have heaped praises on Infant Optics for replacing units that were out of warranty. Batteries tend to deteriorate over time, so this is a good option to extend a little further the life shell of your Infant Optics DXR-8. Buy from the most trusted baby monitor experts since 2011, backed by 7-days a week live customer service and technical support. In addition to not getting hacked, being off Wi-Fi also helps ensure that it will work all the time. Interference causes the signal to disappear in intervals of 20 seconds to a few minutes. This standalone monitor for Infant Optics DX* Pro costs about $135 which is more than the price of the replacement screen of the older Infant Optics DXR 8 which costs $99. Have complete control of your viewing angle and adjust what you see on the monitor. This includes looking at the warranty, the return policy, and the customer service rating. Infant Optics released a standalone monitor or spare monitor unit that you can get without purchasing the other parts that make up the Infant Optics DXR 8 baby monitor such as a camera. Especially for the high price point. It is 1(800)-291-0195 and the email is info@infantoptics.com. The Environmental Protection Agency recommends that you limit your exposure to 0.5 mG to 2.5 mG at a time, so this is within range. Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. I agree to receive email updates and promotions. Infant Optics power button not working After some period of use, the power button and the buttons for adjusting volume or brightness can become unresponsive. Our content is intended to be used for general information purposes only. INFO@INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST INFO@INFANTOPTICS.COM 1-800-291-0195 2023 Infant Optics. You can reach them by phone or by email and can rest assured that theyll go above and beyond to fix any problem you may have. It also stopped charging. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Several users whove had this problem finally had to contact Infant Optics customer support and those with valid warranty were able to get replacements of the screen. seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will . Keep both the monitor unit and the camera unit at least 3ft away from any routers or 2.4ghz WIFI devices (smartphones, tablets, etc.). You should, however, know that you can only get a replacement if your Infant Optics is still within the one-year warranty period. . The award winning DXR-8 PRO is the new standard for baby monitors as the most advanced non-Wi-Fi baby monitor on the market. Some manufacturers of baby monitors have a history of giving poor customer support or not meeting their promises. This is part of the reason Infant Optics has remained as the best-selling baby monitor for the third year, selling over 16,000 units monthly. INCREASED SIGNAL RANGE The DXR-8 PROs signal range of up to 1,000 feet allows you to stay connected to your baby as you move around to different areas of your home and even outside. If you get the signal going in and out continuously, there is a device that is interfering with Infant Optics signal. I've contacted the customer service. Intuitive navigation when using multiple cameras. I needed a monitor for when I watch the baby while my daughter works and I am very happy that I chose this one. It has a great screen. Because it doesn't use Wi-Fi, the device was very easy to set up. If you read the reviews of Infant Optics before making your purchase, you must have realized that their attention to customers is unmatched. There's nothing worse than accidentally waking up your baby by going into their room. The monitor has a compact 3.5-inch LCD display and a retractable antenna for crisp reception. No words to describe their attention to clients. Wide angle camera with interchangeable lens. It emerged 4th behind Infant Optics DXR8, Eufy Spaceview, and Anmeate Video baby monitors. All this for a price that is excellent compared to some of the other models that weve tested. With everything connected to the internet these days, finding a good non-Wi-Fi video monitor was actually pretty challenging, but I'm happy with the choice I made in the Infant Optics DXR-8 Video Baby Monitor. Week live customer service was very easy to set up a San-Fransisco based company that has made its making. Service rating customers is unmatched wireless 2.4 GHz FHSS connection to talk to child. Issues by 50 % according to their marketing materials uses a CMOS GC0308 1/6.5 image sensor with infrared... 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