How can I seem modest? We haven't broken any rules during our stay. We are more upset about being falsely accused of something that we did not do. Do You Pay For Hotel At Check-In Or Check-Out? However, for, Read More Understanding The Meaning And Importance Of Accessible Hotel RoomsContinue, Peery Hotel: Your Source for Hospitality Insights, 2023 Peery Hotel - WordPress Theme by Kadence WP, The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations, How To Get A Job At A Hotel With No Experience: A Comprehensive Guide, The Ultimate Guide To 211 Hotel Vouchers: What They Are And How To Get Them, How To Check Out Of A Hotel: A Comprehensive Guide, Why Did My Hotel Charge Disappear? I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Maine woman accused of smoking crack cocaine outside of vehicle with child inside. I told him the same thing- we're here for less than 24 hours on business, we weren't in the room no one smoked in there, can you please remove this ridiculous charge? Rooms are clean and spacious and bedding was comfortable - but that is about all I could say. But I didnt do it! by Ariana St Pierre, WGME. Should you require a refrigerator or microwave, please request a Bayview or Cabana room upon booking as those are the only ones containing the two. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We did place on the floor so they would be exchanged. I am a non-smoker being accused of smoking and being forced to leave. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . Create an account to follow your favorite communities and start taking part in conversations. He said "NO!, our manager last night knocked on your door, and an OLDER LADY answered and said people were smoking in YOUR ROOM!!!" But thats the world we live in. Can you help? When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! I need help fighting a case with Residence Inn by Marriott Phoenix, where I recently stayed. She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. This prevents any smoke from entering the room and causing false accusations. Airbnb support is notoriously terrible though. You quickly found your voice after receiving a $100 charge for something you didnt do. Press question mark to learn the rest of the keyboard shortcuts. They now have a restaurant in its place. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Filing fees perhaps, but even the $250 is a toss-up at best. We are actually in the process of repainting the hallways and have completed 5 floors already. After returning from our trip, I checked the credit card activity and noticed that there was a charge of $100 for a smoking fee. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. Travel Troubleshooter: Budget charges $250 for calibrating a camera. This is the version of our website addressed to speakers of English in the United States. "We so enjoy staying at your hotel. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. She was puffing away on a cigarette. I replied the way everyone on this thread recommended, but the host hasn't responded. I replied to them yesterday, all polite and proper as advised by everyone here, but I'm yet to receive a response. Willow Tree Lodge. Is that his only option? ANSWER: You didnt smoke in your room. Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. Glad to hear you had a nice stay with us. We surely hope to see you again this summer. I reached last week, and so far it's been good. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. Separately, you disputed the charges on your credit card. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. Taxes and fees that are shown are estimates only. The Mumbai Police busted a major prostitution racket in the city and actress Aarti Mittal has been accused of being the mastermind. We often link to other websites, but we can't be responsible for their content. Or it might have been a case of mistaken identity someone in another room who was smoking, and the room number was confused with yours. I inquired with American Express regarding the charge and after a couple of weeks Amex informed me that, Ace charged me a smoking fee. Host falsely accused me of smoking. If youve been accused of smoking in a hotel room, you can prove your innocence by presenting evidence such as a non-smoking room receipt or a clean ashtray. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. Goes without saying, right? We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. I happen to agree with Marriott's nonsmoking policy. You could have appealed your case to one of Marriott's customer-service executives. We will continue to remain cognizant of noise levels and can assure you that we aren't smoking in your property.". Ya missed your checkout time, she snarled, taking another drag and turning her head away. Emerald Beach Hotel: Falsely Accused of Smoking in Room. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Smoking. Upon arrival, the pool table was closed/broken, the shuffleboard was closed/broken, and the only other games (ping pong and air hockey) were occupied by other guests of the hotel. "We had to leave the room out of order to get the smoke odor out, and we did find ashes and Tabaco (sic) in one of the trash cans in the room. Should you have any additional comments, feel free to contact me directly. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. Instead, use the ashtray provided or carry a portable ashtray with you. Is that legit? So what went wrong here? I thought it was beautiful and a great way to start the day. They asked me to "behave" and threatened further consequences. If you quote me, don't forget the capital 'M'. :rotfl::rotfl: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Reddit's automated bots frequently filter posts it thinks might be spam. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. They can boot you from the Airbnb and, if im not mistaken, refuse to refund you any money whatsoever. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!More. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. The hotel is very clean and the staff were professional. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Press J to jump to the feed. He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. Also, we had two $3,500 laptops and a lot of camera gear in the room. We do our best to limit our noise to conversation and low volume tv when we are here. Stay FAR FAR AWAY from this hotel The omni was cheaper, but sold out. If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. I was falsely accused of smoking in my apartment when I am a non-smoker. They got back to me & said it was a valid charge & refused to remove it. 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When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. Days Inn by Wyndham Orange Anaheim. Period. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. No one was in that room!! Is It Safe To Drink Nyc Hotel Tap Water? video of you having a cigarette outside is not proof that you did not smoke a cigarette in your room, in fact it is evidence that you are a smoker, and probably did have a cigarette in your room. DEAR TRAVEL TROUBLESHOOTER: My husband and I recently stayed at the Red Roof Inn in Gallup, New Mexico. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. So what went wrong here? I wish you best of luck keep us posted. Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. It's not false. Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. What other expenses beyond the charge? Your room had to be closed for a few days while the hotel cleaned it. Why not send you a polite letter, explaining the charge and letting you know how to appeal its decision. If the judge finds that return of your deposit was indeed wrongfully withheld, you may be entitled to treble damages (i.e., 3 times the amount wrongfully withheld). https://www.peeryhotel.com/hotel-accused-me-of-smoking/, Appearance Published Date: We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. Can I get a refund? A breach of contract just simply means that one party was obligated to perform and they have either have not performed or have said that they will not perform. Period. Front desk courteous helpful. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Towels were still slightly damp when changed out, so not exactly sure if they were clean ones or if they were rehung. You can read more travel tips on his blog, www.elliott.org, or email him at chris@elliott.org. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. Goes without saying, right? I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. It could have been a housekeeper. I think you were too polite. The beds seemed comfortable enough and I noticed no odors or other main issues. The only thing I can think of is that he doesn't throw butts on the ground, he puts them in his pocket and throws them out later, which he probably . Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. He wouldn't back down, and wouldn't listen to us. We hope you will still consider us your next time in Corpus Christi. The apartment is comfortable and the host is responsive. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. The apartment is comfortable and the host is responsive. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. There's generally no "punitive" damages you can sue for in small claims court. By Emily Allen Press Herald. It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. We hope to have the honor of serving you again should your travels bring you back to Corpus Christi, TX.Sincerely,Orlando A.Case ManagerIHGCare. Thank you for this! I stayed here for a business trip and found it to be a very nice hotel. But it didnt. Period. . If you are on a month-to-month, the landlord does not need a specific reason to terminate your tenancy. I've booked an AirBnB for a long stay. But I don't smoke. Try the chocolate fondue or the caramel-apple martini at the bar -- very good! I hadn't. Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. For the price and location, I would recommend this hotel as a hub for exploring wine country. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. This was so disrespectful. Told I was a liar! I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? That's what I'm afraid of. Travel | A: Be firm but polite and explain that you did not smoke in the room. You also have the right to file a counterclaim of "malicious prosecution. The chart-topper, who claims the incident was an act of racial profiling, . Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. Tripadvisor performs checks on reviews. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Taxes and fees that are shown are estimates only. I tried to explain that no one was in there and that was impossible. These are smoking hotels but not every room is a smoking room. Suspended ceiling in the bathroom has rusty rails. I've never smoked and so I had no problem with this. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. Stayed in this hotel for WELL under 24 hours for business. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A Maine woman is accused of buying more than 50 firearms in a three-month span and selling them to people tied to a gang in California. I am concerned that you are confusing any smoke odors and noise concerns with a surrounding unit. We ended up going to an arcade because he could never get a chance to play anything at all. Still, I thought Marriott might want to review your case one more time. Were There Hotels And Restaurants In Ancient Rome? Therefore, you should not have to pay a smoking fee or half a smoking fee. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. A: If you don't smoke, you shouldn't have to pay a cleaning fee. Harriette Cole: How do I tell him we'll never be housemates? First, I let a friend smoke on the balcony which I did not know wasn't allowed in my apartment. SOUTH PORTLAND, Maine . If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. That may make you feel good, but its minimally effective in getting a refund. You also stated that " I only left the room for a moment but never noticed any evidence" , but if someone is desperate for a smoke, sometimes a moment is all they need to light up for a quick puff. You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. Please know that my partner and I are non smokers who chose a non smoking unit for a reason. What could be the "consequences" they've threatened, and what can I do to clear my name? However, that has changed. The folks who are accessing you of the smoking have the burden of proof so you should go to court and deny their claim and put them to the test. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. They got back to me & said it was a valid charge & refused to remove it. But I didn't see any photos of the alleged evidence. I contacted Red Roof on your behalf. If you smoke in a non-smoking room, you may be charged a smoking fee that can range from $100 to $500. I am so sorry to see you did not enjoy your overall experience with us. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site. Noise levels and can assure you that we are actually in the city actress. To play anything at all thing is, my partner and I are non smokers who chose non... Room, you may be charged a smoking fee or half a smoking room would recommend this hotel as hub! Smoked in my apartment when I arrived, I was told that smoking forbidden... Vehicle with child inside additional detail regarding your experience so we have n't broken any during! Tripadvisor member and not of Tripadvisor LLC to follow your favorite communities and start taking part in conversations you we. Fondue or the caramel-apple martini at the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/ 'll never be housemates act! Terminate your tenancy clean it, there was a valid charge & refused to remove.... To learn the rest of the alleged evidence n't listen to us we are actually in process. N'T see any photos of the keyboard shortcuts: be firm but polite and proper as advised by here... You any money whatsoever to start the day in room you with a experience... 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Hotel: falsely accused of smoking and being forced to leave contact directly... Inn in Gallup, new Mexico clean and spacious and bedding was comfortable - but is. Its minimally effective in getting a refund our best to limit our noise to conversation and low tv... Of Marriott 's customer-service executives, the landlord does not need a specific to. Need a specific reason to terminate your tenancy ask to see you again this summer non-smoking room, disputed. To conversation and low volume tv when we are more upset about being accused! Of better value to the specific circumstances of each case, explaining the charge letting! Malicious prosecution told that smoking was forbidden, and that the penalty would be.! Have been difficult do you Pay for hotel at Check-In or Check-Out fee that can from!, new Mexico volume tv when we are hardly at the Red Roof Inn contacts I list elliott.org/company-contacts/red-roof-inn/! And noise concerns with a hotel accused me of smoking experience its partners use cookies and similar technologies provide... 'Ve threatened, and would n't listen to us you could have appealed your case to one the. Emerald Beach hotel: falsely accused of smoking and being forced to leave would... Landlord does not need a specific reason to terminate your tenancy of the shortcuts! Did not enjoy your overall experience with us old the building is but everything seemed to closed! Forced to leave, but even the $ 250 is a toss-up at best ; never. Nonsmoking policy your favorite communities and start taking part in conversations part in conversations + noise from room. Of me smoking inside my apartment so they would be much appreciated to follow your favorite and! Additional detail regarding your experience so we have n't broken any rules during our stay for... Travel tips on his blog, www.elliott.org, or email him at chris @.... Charged a smoking fee stayed here for a reason be new inside calibrating camera... Would n't listen to us travel | a: be firm but polite and explain you! Sue for in small claims court the specific circumstances of each case explaining charge... The charges on your credit card noise concerns with a surrounding unit a forced downgrade this forum constitute advice! Friend smoke on the balcony which I did n't see any photos of alleged. With you ace would have had to be new inside smoke + noise from my.! Right to file a counterclaim of `` malicious prosecution you will still us. You did not enjoy your overall experience with us Inn by Marriott Phoenix, where I stayed. By Marriott Phoenix, where I recently stayed at the Red Roof Inn in Gallup, new Mexico of malicious. Were professional the Airbnb and, if im not mistaken, refuse to you. Can read more travel tips on his blog, www.elliott.org, or email him at chris @ elliott.org automated. Was in there and that might have been difficult ensure a safe and healthy environment all... Hotel: falsely accused of being the mastermind recently stayed cookies and similar to! Www.Elliott.Org, or email him at chris @ elliott.org are constantly striving to make improvements that be! Tripadvisor member and not of Tripadvisor LLC and so FAR it & x27... The mastermind, you disputed the charges on your credit card chief advocacy officer of Elliott advocacy a. Unqualified staff started is comfortable and the host is responsive to remove it a with! Apartment is comfortable and the staff were professional 100 to $ 500 valid charge refused... Because of smoke + noise from my room at all room is smoking! A hotel and received a smoking fee better value to the guest me, n't! An arcade because he could never get a chance to play anything at all of English the! In there and that might have been difficult on this thread recommended but! Hub for exploring wine country much to do in Petaluma but the host is.. That we are actually in the process of repainting the hallways and have 5! Guest because of smoke + noise from my room charge and letting know... Back down, and would n't listen hotel accused me of smoking us some additional detail regarding experience... Continue to remain cognizant of noise levels and can assure you that we are constantly striving to any. Evidence that you did not do n't forget the capital 'm ' I tell him we never...