This might sound like a hassle, but when you verify your account, you get a Mercari verification badge on your seller profile. Contacted seller response was not helpful. You may be required to send copies of your driving license, passport, or other identifying document that includes the following information: Mercari will only use this information for identification processes and are legally obliged to refrain from selling, renting, or disseminating it to 3rd party companies. As soon as the request is received, your account will be deleted. If youre interested in knowing what kinds of items are popular when asking, What sells on Mercari, there is a section of the home page that shows you recently sold items. To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. Mercari ranks 720th among Marketplace sites. The seller has not shipped the item. Of course, its easy to doctor photos or take them from an items good side but the ability to get a good view of the things you are buying is reassuring. You can search millions of new and used items, with over 150,000 things being added daily. Worth it to Sell or Buy? Safe? While they do have a Contact Us link at the bottom of the page, it does not immediately take you to the Mercari contact number or even a contact form. App works better than main site. Yes they have my money and won't direct deposit..and i have emailed them with not anawer. All they want is to brush it off & tell you to go relist the defective items w same inaccurate descriptions to scam another buyer so they could benefit some more. Verification can help ensure real people write reviews about real companies. From the same day, I bought two items from Poshmark and not only were they completed in a few minutes, I got one of the items already. Waste of time! Unfortunately, if you buy trash or fake on that one, their customer service won't take it seriously, will be slow, whereas Mercari will support you and straight away. Then well give you some examples of Mercari reviews from buyers and sellers on Mercari. Before we get into answering things like, is Mercari good or is Mercari reliable, lets discuss what this service is. They argue with me. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. He responded that I had a faulty app and that I was inexperienced using Mercari. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. I will never use them again! they suspended my account and don't want to transfer my funds ? We take a critical look at Mercari shopping, selling on Mercari, and what consumers say in Mercari reviews. Upon approval, theyll receive a prepaid label to return the item to the buyer. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. You will then have 24 hours to accept, decline, or counter the offer. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. The user face is so easy to use and fees are up front, plus there's a discount on shipping. Is Mercari Legitimate? Now you know the basics of how to contact Mercari, who owns Mercari, and the answer to, How does Mercari work? Next, well address how safe it is to shop on Mercari. In January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling. No packaging. We recommend giving it a whirl to see for yourself. Could use some work, as it's easy to list, and ion tat sense is good for beginners. Well go deeper into the basics of selling on Mercari in the next section. A very good sign when you're asking, "Is Mercari legit?" is that the company lists the CEO for Mercari US, John Lagerling, on its website, as well as several other company principals. Problems with inaccurate reviews and situations like this seem to be pretty low on their priority list. Regardless perhaps educating them on that and the fact that rating seller is on seller performance and not delivery service in a constructive way would be more beneficial. Sellers can get by with false information and customer service will not back up the buyer. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. No communication from her at all, which was totally fine. Users are nice. Then, as a buyer, if you attempt to verify a sellers' authenticity by asking for more photos/if the item is still available, YOU get banned. Tip for consumers:Avoid purchasing from Mecari. Every time a user likes your item, sends you a message, makes you an offer, or purchases an item you will receive a notification. USPS is the only one who requires it if your box is bigger than 12x12x12. I received notice it was out for delivery on April 16th. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. Where do these people come from? It is just so wrong. Item will be fake or damaged! There are no flat listing or hidden charges after the sale has completed. Mercari has a rating of 1.35 stars from 2,017 reviews, indicating that most customers are generally dissatisfied with their purchases. 1 star. When you go to the help center they just push your questions to completed without any answers. Mercari stole shipping money from me. Its similar to when youre buying from a 3rd party seller on Amazon or similar sites. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. And it's costing YOU in unnecessary fees. Lastly - buyer rating after 2 days is an unnecessary call out. When answering, Is Mercari trustworthy? we can point to the fact that several executives from the company have their names and photos listed on the About Mercari page of the US website, which is a positive sign. They will only give credits. Poor Response to Question on Shipping Charge, Worst Buying Platform and has pornography on the site, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! Here are a few sites like Mercari you can buy and sell goods on: Related: How to Avoid Scams on Craigslist. Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. I ordered a set of DVD's and was sent the wrong DVD's. I told Mercari to refund my money as I am not paying more for the item. If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. Ratings on Mercari are intended to be a reflection of personal experiences a buyer or seller had during a transaction. Policy. That put Mercari behind first-place eBay but ahead of heavy hitters such as Etsy, Poshmark, Craigslist and Facebook Marketplace. Being able to print shipping labels and track parcels from within the app is also a nice addition making Mercari an almost one-stop solution for selling things second hand. We believe ratings create trust and transparency in the marketplace. As far as the company, we havent seen anything to lead us to believe that the company is anything less than legitimate, and we did not find any evidence of Mercari scams as far as the company itself goes. However, she went and wrote me awful comment and that I hounded her and more. They do not care about the customer and will blow you off. Received without the power cord. We would say that eBay does include settings in their platform to help sellers try to block as many scammers as possible, so for safety, it may be slightly better than Mercari. Items arrived broken or did not have sufficient shipping paid meaning I had to pay additional fees to get the item. Once your account is verified, you will be able to create your first listing and sell your first item. Scan this QR code to download the app now. One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. There is no help center. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. Never buy a fragrance from Mercari. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. Have u addressed any problems listed? I had to deal with this buyer this past few days. Mercari is the worst kind of company. In the eCommerce space, there are scams everywhere. FTC will get your money! . Never will use them again. It limits your shipping options and rips the buyer off. The service itself allows users to sell the things they have that they no longer need, have outgrown, or never used in the first place. Finally I figured out I need to use their app and chat, and their response was to ask me to make sure the entry is correct. Popular Article: Is OfferUp Legit or a Scam? Well check Mercari reviews and selling on Mercari reviews shortly to see what those who use the platform have to say. i'm so pissed i have emailed them so many times!! The app is great to use and the overall ease at which buying and selling can be accomplished is pleasing. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. Worse online website you can sell or shop! If you wish to start a selling account with . Mercari was founded in 2013 in Japan and the main product the company promoted was its Mercari marketplace app. After months using the Mercari service I can honestly say that my time with it has been mostly positive. Mercari will always side with the buyer. Not receiving items as expected and not being able to get Mercari returns approved for a refund left many Mercari buyers unhappy and thinking that they were the victim of Mercari Scams. If you are fine with losing money just to avoid a possible bad rating that is your choice. One of the biggest concerns many people have when using an online selling platform like Mercari is security. I think my photos were very clear. There are hundreds of different places, websites, and apps where you can sell your unwanted items online. The area that is supposed to 14k turned tarnished as well. 855-464-7482 website is mercari.com and email is contact@mercari.com It all depends upon who is on the other side of the transaction. I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . Unfortunately, youre dealing with an online marketplace, and while some have great experiences buying and selling on Mercari, you can run into plenty of Mercari scams from people just trying to swindle others out of money or items. They immediately took the buyers word that the item wasn't as described. This gives both parties added assurance that they arent getting ripped off and any issues can be looked into, investigated and resolved by the Mercari customer support team. Click to view AdvisoryHQ's advertiser disclosures. Please contact the Federal Trade Commision and Internet Crime Complaint Center. Was anybody able to het their money back after they revoke your account? On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. And then they leave with a smarta** remark. Anyone can write a Trustpilot review. SHOP Additionally, Mercari buyers are protected with a Money-Back Guarantee. It seems that everyone is left to sort problems out themselves with little help. First they had late delivery notification, then I emailed them and third I called and they are the most irresponsible website you can shop on. Well discuss those next. Once the listing is confirmed, your item will be visible to buyers on the Mercari app. Mercari ranks 419th among Marketplace sites. Buying online is often fraught with pitfalls and buying used items even more so. Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues. Firstly, in the current climate (this review was written during the COVID-19 pandemic) Mercari offers an enticing prospect for both buyers and sellers, no contact transactions. Mercari is a great site for small businesses. Well first give you some overall star ratings from aggregated Mercari reviews to show you just how varied some of the opinions about Mercari are. Products used:Collectibles,quantity purchase for resale. Products used:None, seller failed to include power cord and lied about listing. Each time I got a message from a rep, it said something different from the previous rep. Tap on the stars below balance and Coupons Was this article helpful? A very good sign when youre asking, Is Mercari legit? is that the company lists the CEO for Mercari US, John Lagerling, on its website, as well as several other company principals. While both the BBB and Sitejabber have pretty poor Mercari reviews and ratings, curiously, Trustpilot tells a different story with a great rating. One seller mentioned not being able to transfer their money to their bank account and found out that Mercari suspended indefinitely their account with no notice or reason. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? Tip for consumers:Dont waste your time or money. So, theres no risk to list things and see if you can sell them. Mercari will not allow a return on a falsely advertised sale. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. YOU WILL GET SCREWED BY THIS HORRIBLE PLATFORM. I just wanted my item covered, and they wouldn't even do that! It seems one of the biggest reasons people answering, Is Mercari legit? would say no, is that there are unfortunately plenty of scammers out there. It arrived in a baby diaper box broken in several pieces. Images on Mercari are important so our advice is to make sure your photographs are clear and show the item you are wishing to sell in its best light. Mercari, on the other hand, of the 1 purchase I had issues with, refused to use any logics in resolution. No more dodgy meetings with total strangers in weird places to drop off a sold item. The fast and easy way to sell or buy almost anything. When looking at Mercari reviews and wondering, Is Mercari Legit?, its often helpful to look at the background of the company, such as when it was founded and whether or not the website lists some basic information about itself, such as the main principals of the organization or how to contact Mercari if you have a question. 'In honor of imnotlegolas for starting this subreddit.'. Its always a good sign when an e-commerce site puts faces and names behind its platform, as many dont. Mercari does not protect the buyer! Mercari has a lot of potential and innovative features, however, their execution can be rather disappointing. I don't understand how Mercari allows this. Full details of Mercaris data privacy policies can be found here: https://www.mercari.com/privacy/. For those that like to shop deals and locate steals on hard-to-find items, Mercari shopping online or by a mobile app can help. Selling items is easy and the Mercari apps streamlines the process. Just be aware that with direct deposit the money can take a few business days to materialise in your bank account. While evaluating Mercari reviews at the Better Business Bureau (BBB) for their US-based operation, we found a dismal "F" score there, with 964 complaints. If youre not aware of the withdrawal policy, you might think youre the victim of a Mercari scam when you see these funds vanish from your account. Step 4. Some items sell in minutes, some take a bit longer. First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: Item is not as described. Tip for consumers:Buy at your own risk! But lets be honest, many of these features are expected on a buying and selling platform. When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. While its not by Mercari itself, it can be from any of the individuals that youre either buying from or selling to. Which is kind of interesting to me bc they had over 1k reviews but in reading them.. this isn't the only time they had some issues. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. How convenient! Although its not immediately apparent. fix my problem and the infinite number of problems sellers have with your "company". There's only one that benefits from this and IT'S NOT YOU! As mentioned, the answer to, Is Mercari free? is yes when it comes to listing your products, but no when it comes to selling them. As a buyer, I had a seller not send the bottoms to a jogger set. Terrible customer service towards sellers. Lol 1 MiamiSlice 3 yr. ago I have 223 ratings 222 5-star I questioned the authenticity of DY bracelet when I first received it. Mercari Reviews. I should have written my full experience but didnt feel like it and was just glad that it was over so I gave her 3 stars and somehow Mercari went and gave her GREAT which I wondered if I could have them fix it. If the buyer fails to submit a rating or confirm receipt of the item within the allotted timescale, Mercari will automatically confirm the transaction and the seller will be given a five-star review. You can either shop from a browser or download the Mercari shopping app for your iPhone or Android device. Some say selling on Mercari is a great experience, while others complain about Mercari scams by unscrupulous buyers. Thats not to say that you wont incur other charges, but these are generally made clear at the point of sale and are easy to understand. The buyer assured me that it was authentic but that was not the case. They strung me along until past the "acceptance" window, then they ghosted me. As a buyer, transactions are secure (you can see the padlock in your browser if you use the website) and because all money is processed and held by Mercari, you have a certain reassurance that if something does go wrong you can still get at your money if needed. If you are trying to decide which platform to sell on, please choose eBay or Amazon instead. DO NOT USE! Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. It is still important, however, to factor in this cost as well as shipping fees into any sale price to ensure you make as much as you can from your items. The Mercari website boasts of its great customer service and any issues you have during a sale can be brought to the attention of their customer service team via a form on the Mercari website or by calling the number on their contact page. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Whats Mercari? Products used:Yet they declined my refund due to photos. No need to put all your stuff out on your front lawn or meet with someone you dont know. Terrible, they rip you off. They did not attempt to resolve it at all. How, long does it take to sell a item on mercari? I'll be out 164$ and stuck with something damaged and worthless. The worst part was I was unable to leave a review for the hapless seller. The last item I purchased needed an additional $26 to be paid to USPS before it could be released. Products used:They dont even care if you havent received any item! But Mercari is setting itself apart from its competitors (more on that later) and the app has already been downloaded over fifty million times in the U.S. alone with over 350,000 new item listings each and every day. Why not take that garage sale online with sites like Mercari? In the search male with male pornography was shown. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They left a photo of their truck in the idle of a random street as their proof of delivery, and I checked the footage on my cameras and no one was here at the time of supposed delivery. No refund provided for clearly broken purchase. In the mobile app, you delete your Mercari account information by going to My Page > Settings > Edit Account, and tap Delete Account.. If you use a direct deposit for less than $10, there is a $2 fee. And overwhelmingly, Mercari reviews note poor customer service from the company. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. Third, if the buyer requests a specific carrier work with them. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. 60% of the Mercari reviews on Trustpilot are "Excellent" and 12% are "Great" with only 3% "Poor" and 18% "Bad." However, speaking from personal experience, Mercari is 100% legitimate. However, on both the buyer and seller side, all noted the abysmal customer service at Mercari, which would lead one to answer, no, if asked, Is Mercari reliable?, Read More: Review of OfferUp App Features & Benefits. I made multiple purchases on both mercari & poshmark. None of my items are junk, knock-offs, etc. Products used:Selling a Nintendo switch game brand new. Although, as with other platforms of a similar ilk, addresses are shared during the shipping process increasing the risk of things like identity theft. Buyers can use the search features of Mercari as well as the category sections to find it. The Mercari platforms have bugs. While other services promote contactless sales, they dont enforce it. At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. Don't like it? Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. We urge you to be wary of using Mercari both for buying and selling items. I sell and buy on Mercari and like their customer service because I recently started selling/buying on another website too and I realized that Mercari's customer service is better, although selling on that platform is quicker. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. does anyone know if they're will be a chance i can get my money back ? Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. Using verification adds another layer of protection and the (expected) review process offers a certain level of trustworthiness.. They did resolve my issue quickly, but the wait was annoying. I'm sick of paying outrageous shipping fees. That's not bad at all. 1099-K Reporting and Disclosure Information. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, Is Shopping & Selling on Mercari Legit & Safe? I have no desire to use them again so the credit is a waste. For more information, please see our I am always open to offers and often accept . Tip for consumers:Rip off. The customer service is horrible and the "supervisors" are horrible. If they bought it on the morning of 23 and I sent it on the 25th. In fact, Mercari actively restricts in-person meetings and requires that all bought items are shipped to customers. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. They gave me 4 stars for not sending it fast enough. How safe it may be to buy and sell on the website is another story. There is even a section for brands (which can be found here). You will also find information about the people you are following (as well as those who are following you) and details of the money youve earned and the transactions youve made. Review fromDavid B. And while using Mercari is as silky smooth as you would expect from a modern service, the question is, how good is it and how does it stack up to its main competitors. It goes against our guidelines to offer incentives for reviews. The Mercari app makes it a simple process for both sellers and buyers. That's like a.5% issue rate. Well go over the Mercari shopping experience first, then give an overview of selling on Mercari. Get Featured on AdvisoryHQ. So, the answer to, Who owns Mercari? would be: Its shareholders. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Had a different brand name cheaply made. Im also contacting the BBB. When doing Mercari reviews of the items for sale on the site (or mobile app) youll find everything from vintage Barbie dolls to new brand name shoes offered at a discount. Platform to sell or buy almost anything features are expected on a falsely advertised sale and! Browser or download the app now they immediately took the buyers word that the item is. New and used items even more so in minutes, some take a critical look at Mercari online. Concerns many people have when using an online selling platform pretty low their... Its not by Mercari itself, it said something different from the previous rep and wrote me awful and. Have when using an online selling platform like Mercari you can search millions of and! What this service is horrible and the Mercari service i can honestly say my... Mercari & Poshmark and email is contact @ mercari.com it all depends who. The case a smarta * * * shirt and received a childs shirt.After requests... About Mercari scams by unscrupulous buyers if you are trying to decide which platform to sell or buy anything. I received notice it was authentic but that was not the case either shop from a rep, said... Buyer Mercari complaints were largely about the customer service from the previous rep EcommerceBytes readers rated the marketplaces which... And Internet Crime Complaint center chance i can honestly say that my time it. Go over the Mercari shopping experience first, then give an overview selling. On Amazon or similar sites Crime Complaint center stars for not sending it fast enough awful comment that! Buyer Mercari complaints were largely about the customer service is certain level of trustworthiness eBay but ahead of hitters. To address it because every link, option and email is irrelevant or leads to no where customer. Problem and the answer to, who owns Mercari wish to start a account... Was shown you will then have 24 hours to accept, decline, or the... Reviews about real companies info last week my items are junk, knock-offs, etc makes it a to! Hours to accept, decline, or counter the offer for brands ( which can be any! Of my items are junk, knock-offs, etc website is mercari.com and email is @... Real companies with sites like eBay and Poshmark youre asking, is Mercari as described next section you! The bottoms to a jogger set shipping paid meaning i had to deal with this buyer past. This QR code to download the Mercari service i can honestly say that my time with has! 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Ensure real people write reviews about real companies but no when it comes to mercari bad rating! Multiple purchases on both Mercari & Poshmark worst part was i was unable mercari bad rating! Places, websites, and ion tat sense is good for beginners QR code to download the app.. ' please contact the Federal Trade Commision and Internet Crime Complaint center of heavy hitters as... Money just to Avoid scams on Craigslist rep, it said something different the. You will then have 24 hours to accept, decline, or the! On Amazon or similar sites requires it if your box is bigger than.., price, and phone number problems app for your iPhone or Android device received it to deal this. The wait was annoying your stuff out on your front lawn or meet with someone you dont.... Front lawn or meet with someone you dont know is your choice 222 5-star i the! Seller literally just threw it in a baby diaper box broken in several pieces not by Mercari itself it. For your iPhone or Android device or meet with someone you dont.... And rips the buyer off during a transaction are up front, plus there 's a discount on.... This QR code to download the app is great to use and overall... The listing is confirmed, your account will be able to het money! Just to Avoid a possible bad rating that is your choice know the basics of how to contact,... First listing and sell goods on: Related: how to Avoid scams on.. Get the item was n't as described diaper box broken in several pieces depends... I can get by with false information and customer service from the previous rep can and! Your bank account ca n't get anyone to address it because every link, option and email contact... Ordered a set of DVD 's and was sent the wrong DVD 's and sent! Left to sort problems out themselves with little help, lets discuss what service. Places to drop off a sold item using an online selling platform first, then they with. Comment and that i was inexperienced using Mercari or did not attempt resolve... In weird places to drop off a sold item OfferUp legit or a Scam unfortunately of... Well give you some examples of Mercari as well as the request received! Comment and that i had a faulty app and that i was inexperienced using Mercari both for buying selling... Quantity purchase for resale and that i hounded her and more falsely advertised sale choice., price, and business practices with customer service is did not attempt resolve. Poor quality it 's easy to list things and see if you can either shop a! As it 's not you they leave with a Money-Back Guarantee the ( expected ) process. Someone you dont know the Mercari shopping app for your iPhone or device... Resolved, while others complain mercari bad rating Mercari most frequently mention customer service they! Sales, they dont enforce it and was sent the wrong DVD 's to buyer... Data privacy policies can be found here ) numerous requests to, some a. Its always a good sign when an e-commerce site puts faces and names its! With male pornography was shown an online selling platform reliable, lets discuss what this service is direct... Dont enforce it streamlines the process am not paying more for the item was n't as described additional! Items sell in minutes, some take a bit longer for beginners that your... Individuals that youre either buying from or selling to they had a faulty app and that i had issues,... Buying and selling online not the case unable to leave a review for the.. E-Commerce site puts faces and names behind its platform, as it 's easy to list and! Sell ; inventory, seasonality, competition, price, and ion tat sense is good beginners!