Now no employee can tell me where my money is and bill don't stop because they don't know where it is. hbspt.forms.create({ Three weeks without a couch in our living room pass, and on the delivery day, we get no notice from Ashley of any upcoming delivery. Except we have had to tell guests not to come and we have no idea when we will ever get it, and it will be 2 months soon. Guesss what!? Seriously though we bought a king sized bed on 4th of July and was told We couldn't have it delivered till August 20th, but they would "waive the deliver charge" which I feel you shouldn't have to pay for anyways. Basically I am not able to use the bed. Also, it's a ONE TIME repair type of deal so I'm glad I'm getting my furniture cleaned now instead of waiting "longer" The message here is don't trust the sales people all they want is for you to spend extra money with them and not for your "protection" It really sucks cause I like the furniture I purchased. I wish I can give less than one star if i can. That left me no choice but to decline the delivery. honor their warranty. By constantly creating, updating, and importing new styles, the company maintains a large catalog of furniture to suit many homes. Do not buy anything from Ashely and do not purchase protection plan because they will find ways to not honor it and decline claims citing normal wear/tear, and product is not up to standard. Almost comically bad. Still waiting. We looked all over and it's hard to beat their sales prices. We bought a couch and rocking chair. Only if the repair can't be completed will they consider a replacement Loveseat! At this point I would like my deposit refunded. I just know I had belief in Ashley Furniture from the past and I was very surprised to have any business treat me in such a manner but this was just not a place I figured something like this would happen. Price Range: $$ to $$$ What To Buy: Midtown Maple Queen Panel Bed$2,599 and Everyday Value Ventura Round End Table$449. Ashley Furniture features the following departments: Ashley Furniture is known for its economical pricing and is popular for its frequent discounts. There were like 7 or 8 things we had to point out to them to remove from our bill. bought a coffee table on line,, it was damaged, we returned,,, have been waiting 9 weeks, still no refund nothing but run around from customer service. This really infuriates me because we were told the items we ordered were IN STOCK. Youll find pieces for the kitchen and dining room, bedroom, living room, home office, and patio, along with thousands of chic decor pieces to round out the look. #Wreckem, Merl. On display are only bases with legs. I guess I shouldn't be too surprised! Let me know in the comments! Unsubscribe easily. It has been 2 weeks, no one contacted me, after several phone calls, no one is picking up the phone in the store customer service, no one is answering emails. The cons: Some issues with durability reported on less expensive options. furniture industry. Here arefive more reasonswhy you should work with one of the talented interior designers at La-Z-Boy. I asked was the delivery man wrong and whats the solution. Now I Was Told Its From The Day I Purchased The Furniture I Need To Start Paying And Interest Will End In March. Not only that but that he would give us the couch for the same price. When I got it, it has a small defect. So I went to the store and talked to the office manager and store manager, and they assured me I would get a coffee table replaced and I told them about the lamps and he went and got a part for 1 lamp . I have the worst experience buying furniture from Ashley. The photos on the website do not do it justice. Finally they told me they're not going to do anything for me. That is unacceptable and will not be my story. Having recently moved to the area with nothing, we went to Ashley to get basics: bed, sofa, chair. He refused to give me the store's direct number. .. At Ashley Furniture, shoppers can find furniture ranging from entryway benches to duvets and pillow shams to outdoor fire pits. Not until she filed a dispute with her credit card company, did Ashley furniture manager accept her calls. It took a Yelp review to get in contact with Ashley Furniture and since they still will not take my calls I hope this helps. Had I known this online free shipping existed, I would have walked out of the store and ordered it online. The response I received was, "you can come in and see if we have something similar". How Do I Get Charged From The Day Of Purchase In March When Furniture Did Not Come Until October And November. In-store and online shoppers can choose regular doorstep delivery or premium delivery, which includes furniture assembly. Restoration Hardware took off on social media last year with its viral cloud sofa. OK moving on, finally in late November right before Thanksgiving the dining room set was delivered; however, the furniture was DAMAGED. Ashley lied to me about the expected date of delivery at the time of sale, lied again 6 weeks later stating that the product left the factory and now refuses to issue a refund even though its internal records show that there is no pending order! And now one of the recliners is starting to sag and I've only had it for a year. Now, I just have to figure out if I want to leave it as is or try to find something to put in it. Again damaged. They said that if I cancel I will have to pay a 10% cancellation fee for them not being able to fulfill my order. We previously bought a bed from him, then we bought two book shelves, and now kitchen furniture. I tell him we're not buying tonight and start to walk away again. I am a disgruntled customer of Ashley DSG. The store provided the worst customer service experience I have ever dealt with. Most companies have a no phone policy. I tell him we need to think about it. Take my word and stay away from the South Blvd. Gift Ideas: Fun Subscription Boxes & Delivery Services. As the name suggests, it offers a variety of pieces inspired by cultures and countries all around the world from bistro tables to daybeds to teakwood coffee tables. I'll keep it objective. Do not buy from them. over the years we had always been really dissatisfied with the delivery services they offered whether the crew was really rough on the furniture to one crew flat out telling us our couch would not fit through the door and it was just geometry. (Spoiler, it did fit. There are also sections for baby and kids furniture and sustainable furniture if youre looking for something eco-friendly. We arrived a couple of hours before closing. Brandon Santos was not only professional and knowledgeable, he was patient and kind. SO BEWARE DON'T buy the FCP care plan it is a total waste of money. I had to rent a U haul and I drove 56 miles from my location to pick up the bed from the warehouse. The cashier charged me a 30% restocking fee and said I shouldnt have removed the slats. David Tuong is the best person here. I purchased a big order from the store and decided that I wanted to return some of my items a few days before the scheduled delivery. I was very upset and wanted answers. Then I was told December 11. We tried to look through different sets of coffee tables but nothing excited us. That took away the great shopping experience and it doesnt feel like a happy purchase. I said, "absolutely not!" THe 27 went and came and no delivery then we get a notice that it will be delivered on the 13 of January and again no luck ( it was not loaded into the truck). And had 3 months to get it paid before interest arise, now I don't have the furniture and I owe more than the purchase price of the couch. The item I ordered came with chpped wood, it's white paint has brown stain on it, looks dirty can't be cleaned off. Customers have better things to say about the pricier options with higher end materials, with some of the more budget-friendly offerings having complaints about durability and longevity. ANY Veteran and their family should boycott this place. I went in purchased a dining set on 11/16 that included 4 chairs, double barstool, table, rug and dish set. To keep up with current home decor tastes, Bernhardt Furniture Company offers a wide range of styles, from traditional furnishings to contemporary pieces. My Couch Did Not Come Until December. I ordered 5 pieces of furniture on line on 6/1/2020. The chair was on display and it fit my husbands needs and it was decided we would purchase it. In late 2016, my wife and I purchased a sofa and loveseat from Ashley. Such a poor service and unprofessional team work. However, it took 3 weeks for the mattress to come back in stock and then be delivered to my home. I went to the store in Waldorf, Md explained what happened and asked for a base with legs. All the things that were delivered were new in a box and needed assembly. Been in there 3 times and after experiencing the same reaction every time, we permamently crossed them off our list. , they just delivered the living room only, and they forgot about the tv stand, I kept calling them to send it, they claimed that I can go get in my own car or I shall wait till their delivery company have a delivery in my city so they can deliver the tv stand with it. This was AFTER trying to reach Karen as I stood there leaning on the counter while she was texting! What kind of customer service is this. Later she noticed from across the room one of the table legs is slightly bent. Again not new in a box and already assembled. THAT is the quality of people you hire? 616 East Kimberly Road Davenport, IA 52807. www.slumberland.com Our mission is to improve the life of each customer. Don't patronize. The quality of the furniture is bad. I have also purchased wall hangings and household decor. And then it was changed to July 21th. And they assured me it could be returned! They were cordial and very informative of my purchase!! Oh, and if you do decide to file a credit card dispute, make sure you have all papers and keep all receipts because they will send you to collection agency. Confirmed the time. I have been on the phone with corporate, no help there either. Like how are you going to charge us for delivery of a bed we were no longer interested in? See you in small claims court! December 26th comes, we didn't get the ottoman nor a piece of our sectional. I can probably mach the stain close enough. Although it doesn't help what I had to go through to get the correct furniture or the sour experiences I've had with your store employees and staff I applaud you for stepping in and doing right by customers. Definitely regret trusting Ashley furniture. Just wanted to update after some recent interactions with customer service. AKA.. you are not getting a deal on a 1000-2000 sectional from here.the amount of couch you can get at this price point might seem dreamy for your budget..but you are warned that the quality will not hold up. Is there was less than 1 star , I'd have given it to them, I bought a whole living room and a tv stand and I purchased the delivery service, it's not free over there as they claimed! My 80 year mother needed a recliner chair. Specifically, Ashley acknowledged that no loveseat ever left the factory. I truly do not recommend anyone to shop here if you want to be told the same lie for 4 months on why you are not getting your furniture, "Covid-19". Ashley Furniture manufactures and distributes home furniture products throughout the world. She was peppy and upbeat. Even though Consumer Affairs site says they offer 30 day returns, I was told NO RETURNS. They do not seem concerned with the issue and they do not answer their phones. But probably not, if there's anything I've learned from the past half-year, it's that Ashley Home Furniture does not care about their customers. I call to see why our living room set wasn't delivered and they let me know that "no delivery date was ever set". When Amazon delivered the sofa I was given a small Ashley booklet titled "Warranty Information" so I reached out to Ashley Furniture Industries. When we arrived at the store we were greeted by a young man named Erick who was very knowledgeable about the inventory and its availability he was also Intentive to are needs showing patience giving us the time need to make a decision on the right pieces to fit are lifestyle. She does not help and tells us that her regional manager: Frank will call us. I do not recommend shopping here. Never really done any real furniture shopping, especially here in MN, so looking for good places to go. I WILL NOT BE BUYING ANYTHING ELSE FROM Y'ALL! Customer service says item is back ordered and cannot be delivered for next few weeks. Once we got the new one in the room we started noticing the smell again. This one latched onto me as soon as I walked through the door. Bought a recliner in may here it is July 3 still have to wait til July 17 ridiculous never buy anything here again. Bought this beautiful table , even bought the warranty for 130.00 spent 700.00. However one table is broken at the time of delivery. we have been given the run around when picking up our furniture. If you ever need assistance at Sealy contact @ 1-800-697-3259 from Monday to Friday within 8:00am-8:00pm and on Weekend reach them between 9:00am-8:00pm. Do not buy from this company unless you'd like to dance around with customer service. I would have to order it full price. We went to Ashleys picked a whole living room set with table lamps stands, and a recliner, the whole set I believe it was 9 pieces was for $1900. For future shoppers please read all of issues and think twice. Customers have good things to say overall, but at times, durability and sagging were reported to be issues for some. I went to the financing department to inquire. Very shady. I purchased my couch on 5/30/22 and it just arrived today on 7/5/22. 474 were here. The Sales people lie like crazy, and will tell you anything you want to hear so they can get a sale and make commission off of you. New comments cannot be posted and votes cannot be cast. This Slumberland bar is just around $800 (its 20% off right now) AND it came with three stools that is a very good deal in my opinion. La-Z-Boy and Ashley Furniture are two of the biggest names in the furniture industry. Overall he left a sour impression with us. Just wait until you buy Leather couch and it will start to tear and see what this company will do. so what am i suppose to do??? Obviously the quality of these couches is horrible and Ashley does not want to help. See how it all works here. At this point he said the delivery date is October 24, 2020 and the items cannot come any sooner. Yet, despite this serious deception and no pending order, Ashley is refusing to issue a refund. Everything You Need to Know About La-Z-Boy Recliners, La-Z-Boy vs Ashley Furniture: 7 Differences You Should Know in 2023, 15 Best Selling La-Z-Boy Recliners in 2023, 7 Best La-Z-Boy Recliners for Petite Body Types (54 & Under). You cant trust that anytime they tell you your furniture is set to deliver on this date, and then you confirm it, that it wont change or they will actually show up at that time or date. We argued it was Ashley actually violated the contract since the delivered products were defective, thus should not charge customers for the delivery fees and should absorb the cost itself. We went back in, for them to lie again about a mistake being made by them. Since there is no pending order for a loveseat, I am undisputedly entitled to a return of my $1,031.57. I somehow agreed to be okay with that date. I called on a friday and I called back on the following Monday , same situation they said they'd call me back , again they didn't call back .. So instead of taking another risk of them messing up another delivery, I pay and rent a Uhaul and drive over 50 miles to their distribution warehouse and pick up the section couch myself to transport back to my house. Before such time, she found it difficult to reach anyone at Ashley at best and felt they were avoiding her contact. Texted them more photos and was assured "you'll be called back by tomorrow". For many other competitors, including Ashley, these warranties are generally only 1-5 years. I will be leaving as many poor reviews all over the web to warn people to avoid being legally robbed and treated like trash. Everything but one item was to be delivered in November before Thanksgivings. they always reply, they have contacted and notified the manufacturer. The driver Terrell was extremely helpful with attempting to get this resolved for me, when another representative, not Shartaat, a representative prior to speaking to Shartara who disconnected the 1st call after speaking an hour who did not call back suggested for him to return the damaged desk, he spoke up and said, that is NOT HOW WE TREAT OUR CUSTOMERS, WE NEVER LEAVE DAMAGED PRODUCTS in customers home. I attempted to call their helpdesk because it was the beginning of the pandemic no one answered and I left a message that was never returned. I went into the Kennesaw, GA location and ordered a seven piece really nice looking dining room set. Tied Up My Money And Did Not Receive Product. The back of the couch, which was essentially an under stuffed pillow, also collapsed. Whenever we texted the salesperson (as instructed) to add things on, he never responded. Tech to come out and confirm wrong part. Ashley Homestore has a rating of 1.33 stars from 492 reviews, indicating that most customers are generally dissatisfied with their purchases. We were promised a refund on delivery and never received it. I wish I could give this horrible store zero or even negative stars!!!! Disappointing that there was nothing done to help compensate for the inconvenience of waiting 7 months and taking time out of work for all the different deliveries. I had to ask her again for a solution. This is my first review on Yelp - I'm very patient but this company has tested that patience too much. Sales and discounts are a scam. All Rights Reserved. Everything is mostly on display and you can't buy them the same day and take home. The worst. 2022-2023 Slumber Search $1,000 Scholarship, My family and I were in need of a new sectional, Whoa - so I stopped into this furniture store in search of a couch, Please wait 7 weeks for you to get your furniture, Me and my family had the worst experience, I wish I could give this horrible store zero, My experience at Ashley's was super awesome, Worst experience while shopping for furniture, I would like to share my buying experience, You will NOT get your furniture delivered, We had such a good experience at Ashley Home Store, Just came in a purchased a kitchen and family room set, Took from early October until almost Christmas, Just recently buying a house I had a lot on my mind, This is the worst customer experience store, Right now I will say with confidence and experience, I would like to share my sofa buying experience, We went in Ashley HomeStore to get new set of couches, This has been the worst furniture buying experience, You can find the exactly same furnitures at the outlet stores, We walked in on an afternoon and the experience was terrible, I have purchased several pieces of furniture over the past two years, What started out with a two piece couch set, We went there to purchase a bedroom outfit, The worst furniture store in the tri-state area, The absolute worst furniture experience of my life, I stopped here looking for bedroom furniture, This is our second time purchasing furniture, Don't let them talk you into their warranty services. My husband went to the store and was told no store manager so we cant get our refund until Thursday . The first time we were told to pay but they could not promise a delivery date. When they left I sat on the couch and it is so hard and uncomfortable that I cannot imagine how it will be to sleep on the bed. Liars and very unprofessional. When you call Ashley furniture they said is not they problem anymore and refer you to the protection plan company who dont want to anything to fix the problems we have with sectional, a customer service rep even hang up on us when we were complaining about it. Another update: only 2 tables and some of the chairs were delivered, along with half the bedroom set and 2 couches for a movie room which we bought last. Learn how we are supporting local furniture stores. The absolute worst furniture experience of my life. Cookie Notice We told customer service, if what we said was not true, then why would we call them within 5 minutes after delivery? BUYERS BEWARE YOU MIGHT NOT GET ALL YOUR FURNITURE TOGETHER AND HAVE TO WAIT OVER A MONTH AND DEAL WITH CRAPPY SERVICE. We are not affiliated with or sponsored by Ashley Furniture Industries. I bought a Sofa Chaise Sleeper in March. I'm sure they are trying to get out of it before the deadline. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Supposedly a new order has been placed and I should get it in 7-10 days we shall see. My horrifying experience began in September 2022. Before they became involved with this company, it was decent, not perfect, but decent. Something the salesman did not inform her of. I went into the store for the first time looking to buy multiple pieces of furniture for my new house around 745pm. Though we didn't buy today as we were just shopping around I do have to say the experience there was far better than the one we had at MOR which is in the same parking lot. Went in person on 11/21 and bedroom set was still in store. So August 17 came and they told me my delivery was going to arrive between 3pm and 7pm. I paid for the brand quality, I trusted in the Ashley brand name and I have totally been let down. We have 2 small dogs and we've been trying to get the piece replaced for SIX MONTHS. They banged my walls, cracked my hallway stair and dragged the boxes throughout the room leaving scratch marks everywhere. Horrible - Purchased An Item Through One Of Their Partner Retailers And It Arrived Damaged Beyond Repair. Their quality sucks and their product warranty is even worse. We do not have indoor pets. At this point I'm over how patient I've been. Ashley does not stand behind what they sell. Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. The photos on the counter while she was texting were reported to be delivered next! Benches to duvets and pillow shams to outdoor fire pits which includes furniture assembly August came... In purchased a dining set on 11/16 that included 4 chairs, double barstool, table, even the... Recent interactions with customer service experience I have the worst customer service says item is back ordered can... Have to wait over a MONTH and DEAL with CRAPPY service for my new house around 745pm there... 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