For technical assistance, please email our service team at help@AmericanCampus.comhelp@AmericanCampus.com Include a picture of the problem by accessing your phone's camera right from the app. Excellent customer service is not even just a skill, it is a gift. Give your residents 24/7 access to pay rent, submit work orders, and find out whats going on in the community. Customisable sites for an individual community or a manager's portfolio can be designed. Community by Urbanise is a platform of web sites, portals and mobile apps that integrate to the Urbanise Strata system. How-to-videos on navigating the ResidentPortal app, Contact us section going directly to Entrata's ResidentPortal team. It's nice to have one location where I can deal with everything from maintenance issues, paying rent, getting updates from my community, etc. Documents can be shared based on the above permissions. The ActiveBuilding resident portal is the heart of your communities, offering residents self-service, mobile connections to every aspect of apartment life. There are currently four roles in the portal system manager, board member, owner.. The portal system is integrated to a world-leading SMS gateway that enables managers.. All residents now have access to the Community Resident Portal, a convenient, online account that allows you the opportunity to pay bills, check your account status, and more, 24 hours a day, 7 days a week. Working closely together with each individual, we create plans to empower & connect people with services & support while providing a sense of belonging in their communities. Join thousands of other operators. The portal system includes a business directory feature that enables Board Members and Managers to add listings of local businesses that service your community. Today, that means not only creating environments and resources to help students succeed, but also giving our residents the tools and education they need to protect the health and wellbeing of themselves and others. 2023 MetCap Living, all rights reserved. Cortland will apply the same community guidelines and policies to all residents and therefore, cannot provide or require one set of rules for certain residents and another set of rules for other residents, unless in the event of reasonable accommodation. Call 24/7 Service Hotline 855-959-5216 Office Phone 614-820-1861 Send Us A MESSAGE. Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late. Pay by Voice - Allows you to quickly pay rent by searching 'Pay My Rent' from Spotlight Search and linking directly to the make payment screen in the app. Please contact the office to get your unique Registration Key. We will get back with you shortly. Im glad my complex utilizes this app. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. The developer, Entrata, Inc., indicated that the apps privacy practices may include handling of data as described below. The Manager has access to a number of Admin tools and customisable features that makes.. Every community handles resident communication independently, but a good place to start is the MAA site and the Resident Login portal. Makes everything simple and easy. Get a personalized demo to see how Entrata can help you. At American Campus Communities, it's our passion to support students in their academic journeys. Pay Rent Online! This is the largest performance index in the apartment industry, reflecting over 4 million annual surveys. The app allows rent payments, maintenance requests, community announcements, communication between property staff and residents, and much more. Overall still feels pretty solid though. Customizable options ensure ample parking opportunity is available, Save time and eliminate the need to enter vehicles and permits, Increase your resident relations and retention with convenience, Maximize productivity and parking potential simultaneously, Automated notifications ensure that residents are updated instantly, Better communication equals better overall parking compliance, Our cloud-based documentation storage reduces paperwork, Minimize unwanted vehicle storage and unauthorized vehicles. "- ResidentPortal user5, "Easy to use and available 24/7. To Access MetCap's Resident Portal and use our online services including paying rent, submitting maintenance requests and communications please enter part of your address in box below: Should you have any concerns please contact your Management Office or our Resident Helpline by phone 1-877-METCAP-1 (1-877-638-2271) or by email customerservice@metcap.com. Get all of your passes, tickets, cards, and more in one place. Eliminate data entry There are two ways a resident can access their community's portal: 1. It saves multiple forms of payment and is free if you are using electronic checks by giving them a checking account to draft from each month. Copyright 2023 Inspire Communities, Inc. All Rights Reserved, Make a one-time payment using a credit card or any United States bank account, Schedule convenient recurring payments using any United States bank account. Express your brand or property's identity with customizable portal colors. Residents - click on 'Resident Login' to access the Resident Portal. Announcements, Documents, Links, Directories. Customisable sites for an individual community or a manager's portfolio can be designed. Our cloud-based platform takes the strain and inconvenience out of resident parking and parking permits by giving the resident 24/7 access to their secure profile account from any web enabled device. Apartment owners can view a live customer account. Get the latest community updates. Increase online payment adoption, drive more renewals, and monetize community amenities, events and rentable itemsall while improving staff efficiency and increasing yield for your portfolio. My Community VIP gives you the services needed to create a successful resident parking policy. Resident Portal Sign In Forgot Password Register Remember Me. The developer provided this information and may update it over time. 4 Check your email and use the link provided to validate your email address. 5 We use cookies and services to understand how you use our site and to improve your experience. Case sensitive. My Community. The ResidentPortal App makes life easier for property staff and residents. This includes tools such as list of users (including login patterns), re-send password function, notification settings, CMS, SMS gateway set-up and much more. or Use your registration key/ID Registration Key The registration key that you have received. The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone. Sign In Register . 3 Select your site, enter your email address, and enter the security code as shown on the screen. Enter your email address below and we'll send you a reset email link. But thats because I feel I can confirm that I am actually conveying what the issue is clearly, sometimes things get lost in electronic communication. Well deserved promotion! MyCommunityVIP delivers top-rated features for both permit parking and permit-less parking services, ensuring that your community has the tools needed to maximize parking potential & compliance. Register for your Resident Portal account Validate your HOA account Use your account number The 12 or 14 digit account number provided on your statement or coupon book, without any spaces and include any leading zeros. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Stonetown Capital strives to improve the usability and accessibility of its website for all users, including those with disabilities. Various UI enhancements. Added Alerts for Missing and Expired Insurance Policies (where applicable). Fixes for known issues. Comments can be made against requests requests and every time there is a comment or update, both the Manager and the customer are notified via email. It let's me conveniently keep my account current without wasting any of my time. Our services have been used by over 3,000,000 residents, guests, parking enforcers and property management professionals nationwide. ResidentPortal App Features: Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used. All residents now have access to the Community Resident Portal, a convenient, online account that allows you the opportunity to pay bills, check your account status, and more, 24 hours a day, 7 days a week. Renter Background, Creditor Screening Issues, COVID-19 Managers can easily publish documents from the Strataware system to the portal. be approved for listing.. REQUEST MAINTENANCE. My Community VIP assists the community in maintaining a safer parking environment, protects against use of stolen permits, prevents unauthorized occupancy and maximizes parking potential. Contact us today by clicking the button below for more information on available services. We plan to add more soon such as contractors. I want to give a shout out to Jordan as well!!! On the next page, enter this Registration Key: Follow the prompts to set up your account and log in information. Reach out and let us know how we can help you. The Community portal system comes standard with its integration to the world-leading Strataware management and accounting system. Communities provides innovative, affordable manufactured home communities and a culture that continues to say YES! You can even re-brand the portal system as your own, with your company's branding and colour guidelines. These templates have an in-built CMS (content management system) which means you can control the content on the site and update in any time you want. As one of our valued residents, enhancing your experience is very important to us. Every time a user posts a comment, all the other members of the community are notified by e-mail (which you can turn off at any time in your Preference Settings). Once you're logged in, you can: Make amenity reservations. Empower them with: Make lease renewals easy and increase take rates by allowing residents to respond to time-sensitive, in-app offers with incentives and upgrades: Streamline processes, eliminate duplicate data entry and simplify reporting with bi-directional integrations to major property management systems for resident data, payments and maintenance requests. The portal system includes a business directory feature that enables Board Members .. RealPage Market Analytics delivers true performance data no one else has. Welcome the new social hub for your community. Add messages that display when your residents log in. We would like to show you a description here but the site won't allow us. In some jurisdictions it also comes standard with our credit card gateway. Email. The customer portal system introduces a number of marketing and communication tools a Manager can utilise such as the Community Wall, Events, Community Notices and a notification system for special deals and promotions from local businesses. Convenient Resident Parking Features Resident Managed Profiles E-Signature Documentation User-Friendly & Convenient Permit & Permit-less Services Cortland is committed to complying with all federal, state, and local fair housing laws. Your own, with your company 's branding and colour guidelines and colour guidelines submit work orders and. 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